STANDARD TERMS AND CONDITIONS
- TERMS OF SERVICE. Every Software Subscription
Agreement (each, an “Agreement”) and all Orders entered into
by Help With My Loan, Inc., a Delaware corporation
(“HWML”) are bound by (i) all the terms and conditions of sale
set forth below (as may be updated from time to time, these
“Terms of Service”); (ii) the HWML terms of use located at
https://hwml.hwml.app/terms-and-conditions/ (as the
same may be updated from time to time, the “Terms of Use”);
(iii) the HWML privacy policy located at
https://hwml.hwml.app/privacy-policy/ (as the same may
be updated from time to time, the “Privacy Policy”); - DEFINITIONS. In this Agreement, the following
terms shall have the following meanings, and such meanings
shall apply to both singular and plural forms of any such terms:
“HWML Materials” means the Software, APIs,
Documentation and HWML Systems and any and all other
information, data, documents, materials, works and other
content, devices, methods, processes, hardware, software and
other technologies and inventions, including any deliverables,
technical or functional descriptions, requirements, plans or
reports, that are provided or used by HWML or any
subcontractor or Third Party Provider of HWML in connection
with the Services or otherwise comprise or relate to the Services
or HWML Systems, including, for the purposes of this
Agreement, as between the parties, HWML Third Party Tools
and Data. For the avoidance of doubt, HWML Materials
include Usage Data.
“HWML Site” means https://hwml.app/ and/or
https://hwml.hwml.app/, as the case may be,
including all subdomains and as each may be updated from time
to time.
“HWML Systems” means the information technology
infrastructure used by or on behalf of HWML in performing the
Services, including all computers, software, HWML Site, any
HWML application designed for mobile or other specific
devices, hardware, databases, electronic systems (including
database management systems) and networks, whether
operated directly by HWML or through the use of third party
services.
“HWML Third Party Tools and Data” means the third
party tools, software, services, Third Party Provider Content,
content, materials, information, documents, specifications,
products, equipment or components of or relating to the
Services that are procured by HWML from Third Party
Providers and with which any or all of the Services, including
the Software, interoperate.
“Broker Data” means information, data and other
content, but excluding Usage Data, in any form or medium,
which (i) is uploaded or transmitted directly or indirectly by
Broker or an Authorized User to HWML by or through the
Software Services; (ii) is directly output from the Processing of
such information, data or content by or through the Software
Services; or (iii) is created by Broker and maintained by Broker
within the Software Services. For clarity, Broker Data includes
Broker Personal Information.
“Broker Systems” means Broker’s, or any Authorized
User’s, information technology infrastructure, including
without limitation or other computers, software, hardware,
databases, electronic systems (including database management
systems), networks, telephones, telecommunications
connections, whether operated directly by Broker or any
Authorized User, Third Party Provider or Distributor.
“Broker Third Party Services and Data” means any
third party services, hardware, data, information, or content that
are procured by Broker from Third Party Providers to
interoperate with the Services.
“Access Methods” means the user identifiers and
passwords used to verify an Authorized User’s credentials to
use the Software Services and Support pursuant to this
Agreement.
“Additional Order” means a written order agreed to
between Broker and HWML or Broker’s order of additional
Software and/or Services through the HWML Site for
additional Software or Services to be purchased, licensed or
otherwise provided by HWML. All such Additional Orders will
be bound by all the terms of the Agreement.
“Affiliate” means an entity either directly or indirectly
Controlled by, Controlling or under common Control (as
defined below) of a party.
“Agreement” also means this Software Subscription
Agreement, all schedules and exhibits to this Software
Subscription Agreement, the Initial Order and each Additional
Order, all amendments to the foregoing, and all other
documents incorporated by reference herein and therein.
“API” means any application program interface that
HWML makes available hereunder.
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“Applicable Privacy Laws” means all laws,
regulations, rules and guidance pertaining to privacy, data
processing and data protection applicable to HWML’s
Processing of Personal Information in connection with
HWML’s provision of and making available of the Services;
“Authority” means any government authority, agency,
body or department, whether federal, state, or municipal,
having or claiming jurisdiction over the Agreement and
“Authorities” means all such authorities, agencies, bodies and
departments.
“Authorized User” means those employees, agents,
independent contractors, and customer(s) who are authorized
by HWML (or by Broker’s Services Administrator, as defined
in and specified in an Order) to use Services, and who have
been supplied Access Methods, as may be further specified in
the Agreement or an Additional Order.
“Claims” means all claims, demands, losses, liabilities
and damages (including taxes and related penalties if
applicable), and all related costs and expenses, including
reasonable legal and professional fees, expert fees and
disbursements, and costs of investigation, litigation, settlement,
judgment and appeal, if any.
“Control” (and its variants set forth in Section 1.2)
means having a more than fifty percent (50%) equity voting
interest or the sole power to direct or cause the direction of the
management or policies of the entity, whether through the
ability to exercise voting power, by contract or otherwise.
“Confidential Information” means any oral, written,
graphic or machine readable information including, but not
limited to, that which relates to research, trade secrets, product
plans, products, developments, inventions, processes, designs,
drawings, engineering, formulae, markets, software, hardware
configuration, algorithms, business plans, agreements with
third parties, services, customers, marketing or finances of the
disclosing party, which Confidential Information is designated
in writing to be confidential or proprietary, or if given orally, is
confirmed in writing as having been disclosed as confidential
or proprietary within a reasonable time (not to exceed thirty
days) after the oral disclosure, or which information would,
under the circumstances, appear to a reasonable person to be
confidential or proprietary.
“Distributor” means a third party distributor or vendor
over whose network or through whose services Broker may use
the Services.
“Documentation” means any written specifications,
manuals or instructions for the Software Services that HWML
specifically provides or makes available for Broker through
Broker’s account, as well as any then-current general minimum
Broker System requirements as published by HWML (as may
be updated from time-to-time).
“Feedback” means all suggestions, input, information,
comments, or other feedback provided by or on behalf of
Broker to HWML with respect to the Services, but excludes
Broker Data.
“Harmful Code” means any software, hardware or
other technology, device or means, including any virus, worm,
malware or other malicious computer code, the purpose or
effect of which is to permit unauthorized access to, or to
destroy, disrupt, disable, distort, or otherwise harm or impede
in any manner any (a) computer, software, firmware, hardware,
system or network; or (b) any application or function of any of
the foregoing or the security, integrity, confidentiality or use of
any data Processed thereby.
“Intellectual Property Rights” means all intellectual
property and other proprietary rights, including, without
limitation, all rights provided under trade secret law, patent law,
copyright law, trade mark or service mark law, design patent or
industrial design law, semi-conductor chip or mask work law,
and any other statutory provision or common law principle
which may provide a right in either ideas, formulae, algorithms,
concepts, inventions or know-how, whether registered or not
and including all applications therefor.
“Modifications” means any corrections,
improvements, translations, alterations, adaptations, revisions,
withdrawals, additions, developments, as well as new versions
or regular enhancements, changes, upgrades or updates; and
“Modify” shall mean the creation of any of the foregoing. For
clarity, Modification does not include additional or wholly new
modules, products or services.
“Order” means the Initial Order or an Additional
Order, as the case may be.
“Personal Information” means (a) information about
an identified or identifiable individual; (b) any information that
when combined with such individually identifiable information
identifies an individual; or (c) information that is otherwise
protected under Applicable Privacy Laws.
“Process” means to create, obtain, acquire, record,
access, organize, alter, use, store, maintain, copy, aggregate,
disclose, erase, destroy, dispose of or otherwise process.
“Processing” and “Processed” have correlative meanings.
“Professional Services” means the customization,
integration, training, consulting, development and other
professional services purchased pursuant to the Agreement or
any Order, and any Modifications to such services, but does not
include Software Services or Support.
“Service Level Commitment” means the service level
commitment attached as Schedule 1.
“Services” means the Software Services, including
accompanying Support, and Professional Services. - 3 –
“Software” means the HWML software application(s)
and other software, and all Modifications of the foregoing, that
HWML makes available for use as part of the Software
Services whether through the HWML Site or otherwise.
“Software Services” means the software services
made available by HWML for use by Broker, including the
making available of the Software and accompanying Support,
and any Modifications to such services and/or software, as may
be subscribed to or purchased by Broker pursuant to and as
specified in an Order, but not including Professional Services
or HWML Third Party Tools and Data.
“Support” means the standard support services
accompanying the Software Services, as described in the
Service Level Commitment, and any Modifications to such
support services, but not including Professional Services or
HWML Third Party Tools and Data. For clarity, Support does
not include Professional Services, hardware and related
supplies and support thereof, or any onsite (e.g. onsite at a
Broker location) support.
“Third Party Provider” means a supplier of data,
information, content, software, services or other items or
infrastructure that are part of or otherwise used in connection
with the Services to include Amazon Web Services, Google
Analytics, Twilio, Mixpanel, Hotjar, Zendesk and Stripe.
“Use” or “use” (a) of the Software Services, including
accompanying Support, means to9 “access and use” the
Software Services and to “access, use and, to the extent
applicable, receive” Support; and (b) of Professional Services,
means to “receive” Professional Services.
“Usage Data” means information, data and other
content collected from, as well as insights, ideas, observations
and know-how generated from, HWML’s monitoring of usage
and interaction with the Services by Authorized Users that is
sufficiently different from Broker Data (including Personal
Information) that Broker Data cannot be reverse engineered
other otherwise identified from the inspection analysis or
further Processing of such data.
“Work Product” means (in any form including source
code) any and all processes, methods, formulas, algorithms,
reports, programs, manuals, software, flowcharts and systems
and any improvements, enhancements, or modifications to any
of the foregoing, which are developed, prepared, conceived, or
made by HWML as part of, in connection with, or in
relationship to the performance of Services pursuant to this
Agreement. Work Product also means all such developments as
are originated or conceived during the term of this Agreement
but are completed or reduced to practice thereafter.
- TERM & TERMINATION; FEES.
3.1 Term/Termination/Suspension.
3.1.1 Term of Agreement. This
Agreement shall commence on the Effective Date and shall
continue in effect thereafter for as long as any Order entered
into pursuant to this Agreement remains in effect.
3.1.2 Term of Order(s). The term of each
Order will commence on its “Start Date” (as defined and stated
therein) and shall continue in effect thereafter for its term as
may be specified in any such Order and in accordance with the
provisions stated therein. In the event no term is indicated in an
Order for Software Services, (a) the term of such Order will be
the three (3) year period commencing on the Start Date (as
defined and stated in such Order); and (b) such term will
automatically renew for successive 12 month periods unless
either party notifies the other in writing of its decision not to
extend the term of such Order at least 60 days prior to the
expiration of the then current term.
3.1.3 Termination for Breach;
Insolvency. Either party may terminate any or all Orders in the
event of a material breach thereof which is not cured within 30
days of written notice of such material breach; provided,
however, such termination shall not take effect if the breaching
party cures or corrects the breach within such 30 day notice
period. In addition, either party may terminate any or all Orders
upon written notice to the other if the other party is adjudicated
as bankrupt or if a petition in bankruptcy is filed by or against
the other party (and such petition is not dismissed within 30
calendar days) or if the other party makes an assignment for the
benefit of creditors or an arrangement pursuant to any
bankruptcy act or insolvency laws.
3.1.4 Suspension of Services. In the event
that HWML learns of any of the following described
circumstances, then HWML may immediately suspend or
disable Broker’s or any Authorized User’s use of any or all of
the Services and HWML Materials, without liability to
HWML: (a) any breach of Section(s) 3.5.1(a), 3.5.2(a), or 6.2;
(b) any circumstance that HWML reasonably and in good faith
believes requires temporary suspension of the Services in order
to protect the Services, HWML, HWML Materials, any
HWML Third Party Provider, or any of HWML’s client’s or
their data, for clarity including for example but not exclusively
cases of cyber-attack, Broker data breach or physical security
risk to equipment; or (c) if Broker does not cure any late
payment hereunder within 10 days of the date of HWML’s
notice regarding such late payment, HWML will give Broker
reasonable advance notice of a suspension under this paragraph
and a chance to cure the grounds on which the suspension is
based, unless HWML determines, in its reasonable judgment,
that a suspension on shorter or contemporaneous notice is
necessary to protect the Services, HWML, HWML Materials,
any HWML Third Party Provider, or any of HWML’s Brokers
or their data from imminent risk. In the event that HWML
suspends use of the Service pursuant to this Section 3.4.4,
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HWML will promptly inform Broker in writing, and will use
reasonable efforts to limit the suspension to the affected
portion(s) of the Services, and will work with Broker to resolve
the issue(s) causing such suspension.
3.1.5 Effect of Termination. In addition to
any other termination obligations hereunder, the below
provisions shall apply upon the earlier of termination of this
Agreement or termination of any Order.
(1) Broker shall immediately
cease using any terminated or expired Services, HWML Third
Party Tools and Data and HWML Materials. Broker shall
within 30 days: (a) pay all agreed upon sums owing to HWML
under the affected Order(s) to the date of termination; (b) return
to HWML, or at HWML’s written request destroy, all
documents and tangible materials containing, reflecting,
incorporating, or that are based on, any HWML Materials or
other HWML Confidential Information; (c) permanently erase
all HWML Materials and other HWML Confidential
Information, as well as all electronic files containing,
reflecting, incorporating, or that are based on HWML
Confidential Information or HWML Materials, from all Broker
Systems; and (d) upon HWML’s request, certify to HWML in
a signed written instrument that it has complied with the
requirements of this Section.
(2) Notwithstanding anything
to the contrary in this Agreement, with respect to information
and materials then in its possession or control: (a) HWML may
retain Broker’s Confidential Information and HWML may
retain Broker Data, in each case, in its then current state and
solely to the extent and only for so long as required by
applicable law, rule or regulation; and (b) HWML may retain
Broker Data in its backups, archives and disaster recovery
systems until such Broker Data is deleted in the ordinary course
(up to 180 days following the date of termination of this
Agreement). All information and materials described in this
Section 3.4.5(2) will remain subject to all confidentiality,
security and other applicable requirements of this Agreement.
3.1.6 Transition. Upon termination of this
Agreement, at Broker’s request, and for a period not to exceed
ninety (90) days from the date of termination, HWML shall
cooperate with Broker in the transition of moving Broker Data
back to Broker or Broker’s designee. If the Agreement is
terminated by HWML pursuant to Section 3.4.3, then such
services shall be provided by HWML at its then-current
standard professional services rates plus expenses and Taxes,
and HWML may at its discretion require advance payment or
other adequate security for payment as HWML may consider
appropriate in connection with or as a condition to the provision
of services described in this Section 3.4.6.
3.2 General Services Restrictions and
Obligations; Representations and Warranties.
3.2.1 General Broker Obligations. Broker
shall: (a) obtain and maintain all necessary licenses, consents,
and permissions necessary for HWML, its contractors and
agents to perform their obligations under this Agreement; and
(b) comply with all applicable laws, rules, and regulations
applicable to its use of the Services, HWML Materials and
Broker Third Party Services and Data, including privacy laws,
securities laws, and export laws.
3.2.2 Responsibility. Broker shall be
responsible for its, and any Authorized User’s (a) compliance
with, and breach of, (i) this Agreement; (ii) the Terms of Use;
and (iii) the Privacy Policy; and (b) any conclusions, decisions
or actions based on their use of the Services, HWML Materials
or Broker Third Party Services and Data. None of Broker or
any Authorized User may use the Services or any HWML
Materials other than in the manner specifically identified in this
Agreement.
3.2.3 Access Methods. Authorized Users
may only use the Services via the Access Method(s) stated in
the applicable Order(s). Broker is responsible for protecting the
security and integrity of all Access Methods. Broker shall hold
in strict confidence all administrative Access Methods. Broker
is responsible for any acts or omissions occurring under any
administrative Access Methods, other than those administrative
Access Methods which are under the control or care of HWML.
3.2.4 Corrective Action and Notice. If
Broker becomes aware of any actual or threatened activity
prohibited by this Section 3, then Brokershall, immediately: (a)
take all reasonable and lawful measures within its control
necessary to stop the activity or threatened activity and to
mitigate its effects; and (b) notify HWML of any such actual or
threatened activity.
3.2.5 Broker Systems. As between the
parties, Broker has and will retain sole control over the
operation, maintenance and management of, and all use of, any
Broker Systems, and sole responsibility for all use and receipt
of the Services and HWML Materials by any person by or
through Broker Systems or any other means controlled or
directed by Broker or Authorized User, including any
information, instructions or materials provided by same to the
Services or HWML.
3.2.6 Cooperation. Broker shall: (a)
provide reasonable cooperation and assistance as HWML may
reasonably request to enable HWML to exercise its rights and
perform its obligations under and in connection with this
Agreement; (b) promptly communicate to HWML all changes
to Broker’s resources, equipment, facilities and software, that
impact or may impact the Services; and (c) carry out all other
Broker responsibilities set out in this Agreement in a timely and
efficient manner. HWML is not responsible or liable for any
delay or failure of performance caused in whole or in part by
Broker’s delay in performing, or failure to perform, any of its
obligations under this Agreement.
3.2.7 Relationship Management. The
parties will each appoint a person to act as its representative for - 5 –
managing the overall relationship between the parties. The
parties’ representatives will meet quarterly to review the status
of the Services, and the parties’ compliance with this
agreement, and other relationship governance matters as
mutually agreed from time to time.
3.2.8 Modifications; Upgrades; New
Services. HWML reserves the right to Modify any of the
Software Services or HWML Materials and any portions or
configurations thereof, from time to time; provided that no such
Modification may materially diminish any functionality or
feature of the Software Service material to Broker’s use of the
Software. HWML may, in its sole discretion, make available,
for additional fees, additional or wholly new modules, services
and products that have materially different functionality from
the Software Services as described in the Initial Order.
3.2.9 HWML Third Party Tools and Data.
Except with respect to HWML’s Hosting Providers, HWML
shall be responsible for all HWML Third Party Tools and Data
provided as part of the Software Services and shall provide
Support for the same.
3.2.10 Broker Third Party Services and
Data. Broker may from time to time procure Broker Third Party
Services and Data. Any acquisition by Broker of any such
Broker Third Party Services and Data, and any exchange of
data between Broker and any Third Party Provider, is solely
between Broker and the applicable Third Party Provider.
HWML does not warrant or support Broker Third Party
Services and Data, except that (i) HWML will support
integration of the interoperability of the Software Services with
Broker Third Party Services and Data; and (ii) HWML may
agree to other support if specifically agreed to by the parties in
a particular Order.
3.2.11 Promotional Material. If HWML or
Broker wishes to use promotional material referring to the other
party, its services or marks, the party desiring to use such
material shall, before using it, submit such material to the other
party for review and written approval. The parties agree that
any of them can withhold approval until the promotional
material is agreeable to such party.
3.2.12 Mutual Representations and
Warranties. Each party represents and warrants to the other
party that: (a) it is duly organized, validly existing and in good
standing as a corporation or other entity under the laws of the
jurisdiction of its incorporation or other organization; (b) it has
the full right, power and authority to enter into his Agreement;
(c) the execution of this Agreement by its representative whose
signature is set forth at the end of this Agreement has been duly
authorized by all necessary corporate or organizational action
of such party; (d) when executed and delivered by both parties,
this Agreement will constitute the legal, valid and binding
obligation of such party, enforceable against such party in
accordance with its terms; and (e) the fulfilment of its
obligations under this Agreement will not breach its contractual
or other obligations to third parties, and will not breach any
applicable laws.
3.2.13 HWML Representations and
Warranties. HWML represents and warrants that the
Professional Services will be performed in a competent,
professional and workmanlike manner. To the extent any
acceptance criteria are required in connection with any Work
Product provided as part of any Professional Services provided
pursuant to a particular Order, then such criteria shall be set out
in such Order. In the event such Work Product do not meet such
acceptance criteria, HWML will reasonably proceed to correct
the deficiency until such Work Product are accepted (not to be
unreasonably withheld) by Broker. For a period of 90 days from
such Acceptance (“Work Product Warranty Period”), HWML
warrants that such Work Product will materially conform to
such applicable acceptance criteria, if any. During the Work
Product Warranty Period, HWML’s sole responsibility and
Broker’s sole remedy with respect to non-conforming Work
Product is for HWML to, at its option, either use commercially
reasonable efforts to correct the deficiency or terminate the
affected Professional Services and refund to Broker any
amounts paid for such Work Product, but termination may only
be selected if the deficiency cannot be corrected by HWML,
using commercially reasonable efforts, within 30 days of
Broker’s written notice of the deficiency. The warranty set forth
in in this Section 6.3.2 does not apply upon any of the
following: (a) any change, addition, deletion or other
modification was made to the Work Product, except as
specifically authorized in writing by HWML; and (b) failure by
Broker to report a deficiency within the specified Work Product
Warranty Period.
3.3 Fees and Charges.
3.3.1 Fees and Charges; Payment Terms.
Broker shall pay fees and charges stated in the applicable
Order(s), in United States Dollars, plus all applicable Taxes,
within 15 days after the date of HWML’s invoice. These fees
and charges shall be due and payable by Broker to HWML
regardless of whether Broker uses any Services. In case of
Termination for Breach or Insolvency as per Section 3.4.3, only
the unused portion of pre-paid fees is refundable.
3.3.2 Fee Increases. There will be no
increase in the fees and charges for the Software Service(s)
specified in a particular Order for at least one year following
the Effective Date. Thereafter, HWML may increase the fees
and charges in such Order by providing advance written notice
to Broker, but HWML shall not increase its fees and charges
for the Software Service subscribed to thereunder more than
once during any 12 month period.
3.3.3 Late Payment. HWML may assess a
late charge at a rate of (i) 1% per month; or (ii) the maximum
amount allowed under the law, whichever shall be greater, on
all amounts due and not paid within 30 days of the date of
HWML’s invoice until the time of HWML’s receipt of
payment. - 6 –
3.3.4 Taxes. HWML’s rates, fees and
other charges set forth in this Agreement do not include any and
all present or future taxes, levies, customs, duties, deductions,
charges or withholdings, and all liabilities (including penalties,
additions to tax, interest and expenses) with respect thereto,
including but not limited to value added tax, sales tax,
consumption tax and similar taxes or duties, as well as any
similar city, municipal, provincial or state taxes whether
currently imposed or to be imposed in the future, but excluding
always taxes or duties determined on HWML’s gross or net
income, personnel or property (collectively, hereinafter
referred to as “Taxes”), for which Broker will be responsible.
For any Taxes that HWML is required to withhold or remit to
the applicable taxing authority, HWML shall include each such
Tax as a separate line item on its applicable invoice, shall
timely remit such Taxes to the applicable taxing authority and
shall indemnify Broker from any failure thereof by HWML. If
any Taxes are found to be applicable or if Broker or any person
paying to HWML on behalf of Broker (including banks) shall
be required by Law to deduct any Taxes from or in respect of
any sum payable to HWML hereunder, then: (a) the sum
payable to HWML shall (at the same time and on the same
conditions as applied to the sum payable) be increased as may
be necessary such that following all required deductions,
HWML receives the amount equal to the sum it would have
received had no such deductions been made; and (b) Broker
shall pay the full amount deducted to the relevant taxation
authority or other authority in accordance with the applicable
Law. Upon the request of HWML, Broker shall promptly take
all reasonable and proper actions, including, without limitation,
the completion of forms, certificates and documents and the
provision of information to the relevant taxing authority, of the
kind required under the applicable Law.
- NONDISCLOSURE OF CONFIDENTIAL
INFORMATION. HWML and Broker each agree not to use
any Confidential Information disclosed to it by the other party
for its own use or for any purpose other than to carry out the
purposes of this Agreement. Neither party will disclose or
permit disclosure of any Confidential Information of the other
party to third parties or to employees of the party receiving
Confidential Information, other than directors, officers,
employees, consultants and agents who are required to have the
information in order to carry out the purposes of this
Agreement. Each party has had, or will have, entered into
arrangements with its employees, consultants and agents who
have access to Confidential Information of the other party with
substantially similar restrictions on disclosure to this provision.
Each party agrees that it will take all reasonable measures to
protect the secrecy of and avoid disclosure or use of
Confidential Information of the other party in order to prevent
it from falling into the public domain or the possession of
persons other than those persons authorized under this
provision to have any such information. Such measures will
include, but not be limited to, the highest degree of care that the
receiving party utilizes to protect its own Confidential
Information of a similar nature, which will be no less than
reasonable care. Each party agrees to notify the other in writing
of any actual or suspected misuse, misappropriation or
unauthorized disclosure of Confidential Information of the
disclosing party which may come to the receiving party’s
attention. Notwithstanding the above, neither party will have
liability to the other with regard to any Confidential
Information of the other which the receiving party can prove:
(i) was in the public domain at the time it was disclosed or has
entered the public domain through no fault of the receiving
party; (ii) was known to the receiving party, without restriction,
at the time of disclosure, as demonstrated by files in existence
at the time of disclosure; or (iii) is disclosed with the prior
written approval of the disclosing party. Confidential
Information may be disclosed pursuant to the order or
requirement of a court, administrative agency, or other
governmental body; provided, however, that the receiving party
will provide prompt notice of such court order or requirement
to the disclosing party to enable the disclosing party to seek a
protective order or otherwise prevent or restrict such disclosure.
Confidential Information so disclosed will continue to be
treated as Confidential Information as between the parties
hereto. Notwithstanding the foregoing, either party may
provide information about the terms and status hereof on a
confidential basis to its subcontractors, lenders, private
investors, legal counsel, accountants, auditors and other
professional advisors, and either party may file a copy of this
Agreement with the Securities and Exchange Commission or
other applicable regulatory body on advice of counsel;
provided, however, that the filing party will use reasonable
efforts to seek confidential treatment of the economic terms of
this Agreement and will notify the other (non-filing) party in
writing in advance of such filing. Each party acknowledges that
the restrictions and obligations in this Section 6.6 are
reasonable and necessary to protect the other party’s interests
and in the event of a violation of these restrictions or
obligations, remedies at law may be inadequate and a violation
may cause irreparable damages. Accordingly, notwithstanding
anything to the contrary herein, each party shall be entitled to
immediately seek injunctive relief, without posting bond or
other security, against the other party or the other party’s
employees or agents for any violation thereof. - SECURITY; PERSONAL INFORMATION;
DISASTER RECOVERY.
5.1 Security. HWML shall be responsible for
implementing and complying with commercially reasonable
measures (including technical and organizational security
measures) designed to maintain the security and non-disclosure
of all Broker Data in the course of providing the Software
Services and Support under this Agreement. HWML shall
comply with all Laws (including Applicable Privacy Laws)
applicable to its Processing of Broker Data and otherwise
performing the Services. HWML shall use reasonable
endeavors to set up, maintain and operate in good repair all
systems used to perform the Services. In addition, HWML shall
ensure, using commercially reasonable endeavors, that all
systems used to provide the Services are configured in
accordance with the “principle of least privilege”.
- 7 –
5.2 Personal Information. HWML acknowledges
that Broker Data may include Personal Information of
Authorized Users (“Broker Personal Information”). With
respect to such Broker Personal Information, HWML shall: (a)
use Broker Personal Information only for the purposes
necessary to fulfill this Agreement; and (b) maintain Broker
Personal Information only for so long as may be required to
fulfill the purposes for which Broker Personal Information was
collected, or as may be permitted herein.
5.3 Government Demand. Notwithstanding
anything to the contrary in this Agreement, HWML may
disclose Broker Data as required by applicable law, rule or
regulation, including Applicable Privacy Law, or by proper
legal or Authority. HWML shall, to the extent legally
permitted, give Broker prompt notice of any such legal or
governmental demand and reasonably cooperate with Broker in
any effort to seek a protective order or otherwise to contest such
required disclosure, at Broker’s expense.
5.4 Hosting. Broker agrees that HWML may
transfer Broker Data to, and Process Broker Data via, providers
of hosting and backup services for the purposes of HWML
providing and making available the Services (each, a “Hosting
Provider”). HWML shall provide to Broker a list of such
Hosting Provider(s) involved in the Services who have been
transferred Broker Data for backup storage, hosting storage and
Processing services, and a copy of any information HWML
receives describing the information security of such Hosting
Providers. Broker shall be provided notice of any changes by
HWML from one Hosting Provider to another.
- ADDITIONAL TERMS AND CONDITIONS.
6.1 Broker Data; Feedback. As between the
parties, Broker owns all right, title and interest in and to Broker
Data. Broker hereby grants to HWML and its Affiliates a nonexclusive, worldwide, royalty-free, fully paid-up license to use
and Process (including, without limitation, to host, store, copy,
record, transmit, maintain, and display), including via Broker’s
Third Party Providers, Broker Data and any Broker Third Party
Services and Data for the purposes of (i) making available and
providing the Services hereunder; and (ii) research, statistical,
data analysis, marketing, sales tracking or similar purposes.
Broker is solely responsible for the following with respect to
any Broker Data and Broker Third Party Services and Data: (a)
compliance with the Acceptable Use Policy; (b) all storage,
backup and retrieval thereof not used by HWML to provide or
make available the Services; (c) any transmission errors,
corruption, or compromise thereof transmitted via Distributors
or other Third Party Providers, or otherwise transmitted via the
Internet; and (d) the condition, completeness, timeliness,
backup, legality, reliability, integrity, accuracy and quality
thereof. Broker agrees that HWML does not review, edit,
substantiate, determine or otherwise have any responsibility for
the accuracy, quality, integrity, legality, reliability, or
appropriateness of any Broker Data or Broker Third Party
Services and Data. For certainty, HWML is not responsible for
and has no liability for Broker not storing and backing-up all
Broker Data. Broker may from time to time provide Feedback.
Broker agrees that all Feedback is and shall be given entirely
voluntarily. Feedback, even if designated as confidential by
Broker shall not, absent a separate written agreement, create
any confidentiality obligation for HWML. HWML shall be free
to use, disclose, reproduce, license or otherwise distribute, and
exploit the Feedback provided to it as it sees fit, entirely without
obligation or restriction of any kind on account of Intellectual
Property Rights or otherwise.
6.2 HWML’s Proprietary Rights; Third Party
Beneficiaries; Equitable Relief. All right title and interest in and
to the Services and HWML Materials, and any Work Product,
including, without limitation, all Intellectual Property Rights
and other proprietary rights therein, are and shall remain the
sole and exclusive property of HWML, its Affiliates and their
Third Party Providers, as the case may be. This Agreement does
not grant any Intellectual Property Rights or license under any
Intellectual Property Rights in or to the Services or HWML
Materials. All rights in and to the Services and HWML
Materials are expressly reserved by HWML and the respective
Third Party Providers. Broker shall not violate the Intellectual
Property Rights and other proprietary rights of HWML, its
Affiliates, and their Third Party Providers in the Services and
HWML Materials, including, but not limited to, any
contractual, statutory, or common-law rights, during and after
the term of this Agreement or of any Order. Upon any
termination of this Agreement or suspension of Services,
Broker shall immediately cease all use of Software, Software
Services and HWML Materials. Broker shall comply with all
reasonable requests made by HWML to protect the rights of
HWML at their expense, its Affiliates, and their Third Party
Providers in the Services and HWML Materials. As between
the parties, all Broker Data and Broker Systems, and all
Intellectual Property Rights therein, shall remain the sole and
exclusive property of Broker, and, except in the course of
fulfilling its obligations hereunder, HWML shall not use,
disclose, or otherwise share such with any third-party including
but not limited to any other financial service provider. The
parties agree that any breach or threatened breach of Section 4
or this Section 6.2 shall cause a party, its Affiliates and/or their
Third Party Providers irreparable injury that cannot be
adequately compensated for by means of monetary damages.
Any breach thereof may be enforced by the affected party, its
Affiliates, or their Third Party Providers by means of equitable
relief (including, but not limited to, injunctive relief) in addition
to any other rights and remedies that may be available, without
the need to post a bond or other security.
6.3 DISCLAIMERS. EXCEPT AS
EXPRESSLY SPECIFIED IN THIS AGREEMENT, WITH
RESPECT TO THE SERVICES, HWML MATERIALS,
THIRD PARTY TOOLS AND DATA, BROKER THIRD
PARTY SERVICES AND DATA, WORK PRODUCT, AND
ANY DATA OR RESULTS OBTAINED OR OUTPUT BY
USING ANY OF THEM: (A) BROKER’S OR AUTHORIZED
USER’S, USE THEREOF ARE ALL AT THEIR SOLE RISK;
(B) ARE PROVIDED “AS IS” AND “AS AVAILABLE”; (C)
THE REMEDIES LISTED IN THE SERVICE LEVEL
- 8 –
COMMITMENT ARE BROKER’S SOLE AND EXCLUSIVE
REMEDY, AND HWML’S SOLE OBLIGATION,
REGARDING ANY FAILURE OF OR OTHER ISSUE WITH
THE SOFTWARE, SERVICES OR SUPPORT; AND (D)
THERE ARE NO REPRESENTATIONS, WARRANTIES,
CONDITIONS OR GUARANTEES, WHETHER WRITTEN
OR ORAL, EXPRESS OR IMPLIED (WHETHER ARISING
UNDER COMMON LAW, STATUTE, COURSE OF
DEALING OR TRADE, OR OTHERWISE) (I) REGARDING
ANY OF THEM, INCLUDING, BUT NOT LIMITED TO,
ANY WARRANTY OR CONDITION OF FITNESS FOR A
PARTICULAR PURPOSE, QUALITY,
MERCHANTABILITY, QUALITY, NONINFRINGEMENT, CURRENCY, COMPLETENESS,
ACCURACY, ACCESSIBILITY, RELIABILITY,
SECURITY, AVAILABILITY, OR UNINTERRUPTED USE;
OR (II) THAT ANY OF THEM WILL MEET ANY
REQUIREMENTS, ACHIEVE ANY INTENDED RESULT,
BE COMPATIBLE OR WORK WITH ANY SOFTWARE,
SYSTEM OR OTHER SERVICES, OR BE SECURE
(INCLUDING FROM HACKING OR OTHER
UNAUTHORIZED INTRUSION, SUCH AS DENIAL OF
SERVICE ATTACKS), ERROR FREE, OR FREE OF
HARMFUL CODE.
6.4 LIABILITY.
6.4.1 LIMITATION. IN NO EVENT
WILL THE MAXIMUM CUMULATIVE LIABILITY OF
HWML OR ITS AFFILIATES, OR BROKER OR ITS
AFFILIATES, FOR ANY AND ALL LIABILITIES AND
CLAIMS ARISING IN CONNECTION WITH THIS
AGREEMENT (REGARDLESS OF WHEN MADE)
EXCEED THE TOTAL FEES PAID BY BROKER TO
HWML UNDER THE APPLICABLE ORDER FOR THE
SERVICE IN QUESTION IN THE 12 MONTH PERIOD
PRECEDING THE DATE ON WHICH SUCH LIABILITY IS
ALLEGED TO HAVE ARISEN.
6.4.2 EXCLUSIONS. IN NO EVENT
WILL HWML OR ITS AFFILIATES, OR BROKER OR ITS
AFFILIATES, BE LIABLE FOR ANY OF THE
FOLLOWING DAMAGES OR LOSSES WHATSOEVER
ARISING FROM OR IN CONNECTION WITH THIS
AGREEMENT (A) INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL, AGGRAVATED, EXEMPLARY OR
PUNITIVE DAMAGES OR LOSSES; (B) LOSS OF
BUSINESS OR GOODWILL, SALES, USE, PROFITS, OR
REVENUE, OR LOSS OF OR CORRUPTION TO DATA OR
CONTENT; OR (C) COSTS FOR THE PROCUREMENT OF
SUBSTITUTE PRODUCTS OF SERVICES.
6.4.3 CARVE-OUT. THE
LIMITATIONS AND EXCLUSIONS IN SECTION 6.4.1
AND SECTION 6.4.2 DO NOT APPLY TO LIABILITY FOR
(I) DEATH OR PERSONAL INJURY RESULTING FROM A
PARTY’S NEGLIGENCE OR MISCONDUCT; (II) A
PARTY’S INDEMNIFICATION OBLIGATIONS IN
SECTION 6.6; (III) A PARTY’S BREACH OF SECTION 4
(TO THE EXTENT NOT DUE TO A SECURITY INCIDENT
OR A SECURITY INCIDENT CAUSE); (IV) THE
VIOLATION OF A PARTY’S INTELLECTUAL
PROPERTY RIGHTS; OR (V) A PARTY’S OR ITS
REPRESENTATIVES’ FRAUD, GROSS NEGLIGENCE, OR
WILLFUL MISCONDUCT.
6.4.4 APPLICATION. THIS SECTION
6.4 APPLIES TO ALL CAUSES OF ACTION, WHETHER
BASED IN CONTRACT, TORT OR OTHERWISE,
INCLUDING, WITHOUT LIMITATION, FOR
FUNDAMENTAL BREACH, HOWEVER CAUSED AND
REGARDLESS OF THE LEGAL THEORY OF LIABILITY,
EVEN IF ANY EXCLUSIVE REMEDY PROVIDED FOR
HEREIN FAILS ITS ESSENTIAL PURPOSE, AND EVEN IF
A PARTY IS ADVISED IN ADVANCE OF THE DAMAGES
OR LOSSES IN QUESTION OR EVEN IF SUCH
DAMAGES OR LOSSES WERE FORESEEABLE. THE
PARTIES HAVE FREELY AND OPENLY NEGOTIATED
THIS AGREEMENT, INCLUDING THE PRICING, IN THE
KNOWLEDGE THAT THE LIABILITY OF THE PARTIES
IS TO BE LIMITED IN ACCORDANCE WITH THE
PROVISIONS OF THIS AGREEMENT.
6.5 INDEMNIFICATION BY HWML. HWML
will defend, indemnify, and hold harmless Broker, its officers,
directors, employees, contractors, Affiliates, Authorized Users
and agents (the “Broker Indemnitees”) from and against any
and all liabilities, losses, damages, claims, and expenses,
including legal fees (collectively, “Losses”) to the extent
arising from any allegation that the Services, the Software or
their use in accordance with the terms hereof Agreement
infringe a third party’s Intellectual Proprietary Rights.
6.5.1 Exceptions. Notwithstanding
Section 6.5, HWML has no obligation hereunder and will be
indemnified by Broker to the extent any infringement claim or
litigation, or any liabilities, losses, damages, costs or expenses,
including reasonable lawyers’ fees (“Losses”), arises as a result
of: (a) use of any of the Services, Work Product or HWML
Materials in violation of this Agreement; (b) any modification
to any of the Services, Work Product or HWML Materials by a
party other than HWML or its authorized agents; (c) any
combination of any of the Services, Work Product or HWML
Materials with any computer program, software, hardware or
equipment where such claim of infringement would not exist
without such combination; or (d) use of any of the Services,
Work Product or HWML Materials after HWML notifies
Broker to discontinue such use.
6.5.2 Additional Infringement Remedies.
In the event that any Services performed or Deliverable
supplied by or through HWML in connection with this
Agreement or any HWML Materials becomes, or in HWML’s
reasonable opinion, is likely to become, the subject of a Claim
of infringement, or if Broker is prevented from using the
Services, the Work Product or the HWML Materials by reason
of a Claim of infringement, HWML shall make commercially
reasonable efforts, at HWML’s expense, to (i) modify the - 9 –
applicable component of the Services, Work Product or
HWML Materials so that there is no longer any infringement,
provided that the modification does not adversely affect the
functionality or performance capabilities of the Work Product,
Services or HWML Materials; (ii) procure for Broker
Indemnitees the right to continue using the infringing
component of the Work Product, Services or HWML Materials
on terms not less favorable than those provided in this
Agreement; or (iii) replace the infringing Services, Work
Product or HWML Materials with functionally equivalent noninfringing Services, Work Product or HWML Materials that
satisfy the warranties and covenants herein. In the event that the
foregoing are not reasonably feasible within ninety (90) days
after Broker is advised by HWML to cease using the allegedly
infringing Deliverable, Service or HWML Materials, then
either Party may terminate the Agreement and HWML shall
refund all unused fees directly attributable to the infringing
Services, Work Product or HWML Materials previously paid
by Broker, including any unused prepayments received by
HWML for Services or Work Product not provided as a result
termination under this Section or as a result of Broker being
advised to cease using the Services or Work Product as set out
herein, as liquidated settlement of any liability other than the
foregoing obligation of indemnification.
6.5.3 Sole Remedy. This Section 6.5
constitutes Broker’s sole remedy, and HWML’s sole
obligations, in respect of infringement claims, proceedings
inclusive of litigation and arbitration, and demands.
6.6 INDEMNIFICATION BY BROKER.
Broker shall indemnify, hold harmless and defend HWML, its
Affiliates, and each of their respective officers, directors,
employees, agents, heirs, successors in interest from and
against any and all Losses from any third-party claim to the
extent arising from: (a) Broker Data; (b) Broker’s or any
Authorized User’s breach of this Agreement; (c) Broker’s or
any Authorized User’s, breach of any applicable laws, rules or
regulations; (d) Broker’s or any Authorized User’s, fraud or
willful misconduct; (d) any property damage or personal injury
caused by Broker or any Authorized User; or (e) Broker’s or
any Authorized User’s financial, business or commercial
judgments.
6.7 INDEMNIFICATION PROCEDURES. The
indemnification obligations on the part of either party
hereunder are conditional upon: (a) the indemnifying party
being notified in writing promptly of the indemnified party’s
receipt of notice of the claim (provided, however, that the
failure to provide such notice shall not relieve the indemnifying
party of its indemnification obligations under Section 6.5 or
Section 6.6, except to the extent of any material prejudice to the
indemnifying party as a direct result of such failure); (b) the
indemnifying party having sole control over the defense or
settlement of such claim; and (c) the indemnifying party being
given the necessary authorization, information and full cooperation and assistance by the indemnified party for the
defense of same (at the indemnifying party’s cost); provided in
all cases, however, that the indemnifying party shall not make
any admission against the indemnified party’s interests or enter
into any settlement or compromise of any Claim in the event
such settlement or compromise imposes any liability or
obligation on the indemnified party without the indemnified
party’s prior written consent.
- MISCELLANEOUS.
7.1 Independent Contractors. Broker and
HWML are independent contractors, and nothing in this
Agreement will create any partnership, joint venture, agency,
franchise, sales representative, or employment relationship
between the parties. Neither party is an agent or representative
of the other or is authorized to make any warranties or assume
or create any other obligations on behalf of the other.
7.2 Force Majeure and Uncontrollable Events.
Except for the payment of money for goods delivered or
services rendered, neither party will be liable for any
interruption, delay or failure to perform any obligation under
this agreement when such interruption, delay or failure results
from causes beyond such party’s reasonable control, including
any law or act of any governmental authority, war, riot,
terrorism, insurrection or other hostilities, embargo, fuel or
energy shortage, equipment breakdowns, power failure,
pandemic, epidemic, fire, mass casualty event, flood,
earthquake, act of God, strikes, lockouts, labor shortages,
failure of a third party to satisfy its contractual obligations, or
any other similar cause.
7.3 Export Controls. Broker acknowledges and
agrees that the Software Services, Support or HWML Materials
may be subject to export controls under United States and other
export control Laws. Broker shall not directly or indirectly,
whether to an Affiliate or a third party: (a) export, re-export,
transfer, or release (herein referred to as “export”) any
component of the Software Services, Support or HWML
Materials, to any prohibited or restricted destination, person, or
entity; or (b) access or use or allow any Authorized User,
Affiliate or third party to use the Software Services, Support or
HWML Materials in a manner prohibited or restricted by export
control Laws. Broker shall comply with all applicable export
controls Laws at all times.
7.4 Audit; Inspection. During the term of this
Agreement, and upon at least 14 days’ prior written notice to
Broker, no more often than once per annum HWML shall have
the right, during normal business hours, to audit the manner of
use of the Services solely in accordance with the scope of audit
agreed to by the parties in advance of such audit, each party’s
consent to such scope of audit not to be unreasonably withheld,
and under Broker’s reasonable supervision. HWML will ensure
that the audit is conducted in a manner that will result in
minimal disruption to Broker’s business.
7.5 Governing Law; Venue. The laws of the
State of California shall be applied to this Agreement, without
reference to conflicts of law principles, and the parties submit
to the exclusive jurisdiction of (a) the United States District
- 10 –
Court for the Central District of California (to the extent it has
subject matter jurisdiction); or (b) the Superior Court of
California, County of Los Angeles; but the Parties agree that
HWML may seek equitable relief in any venue it so chooses.
This Agreement shall not be governed by the United Nations
Convention of Contracts for the International Sale of Goods, as
amended, replaced or re-enacted from time to time, the
application of which is hereby expressly excluded.
7.6 Assignment. The parties shall not assign or
transfer (including by operation of law) this Agreement,
including any Order(s), without the prior written consent of the
other and any attempted assignment or transfer shall be null and
void and shall constitute a material breach of this Agreement.
In addition to and notwithstanding the foregoing, if the
ownership of Broker at any time shall pass out of the majority
control of its then-current owners by sale of stock or assets,
merger or otherwise, Broker shall give HWML not fewer than
30 days’ prior written notice to the effective date of any change
of control. HWML shall have the right to terminate any or all
affected Order(s) by providing written notice to Broker within
the later of 60 days following (a) receipt of such notice of
change of control; or (b) the date such change of control occurs.
If HWML elects not to exercise the foregoing termination right,
any successor-in-interest to the Order(s) as a result of the
change of control shall assume all rights and obligations of
Broker and shall be responsible for adhering to the terms
thereof. Any attempted assignment in violation of this section
will be null and void. This Agreement shall be binding upon,
shall enure to the benefit of, and shall be enforceable by the
parties and their permitted successors and assigns.
7.7 Entire Agreement; Amendments. This
Agreement represents the entire agreement between the parties
with respect to its subject matter and supersedes all previous
agreements, representations, discussions, understandings or
writings between the parties with respect to its subject matter.
There are no oral or written collateral representations,
agreements or understandings. This Agreement may not be
modified except in a written document signed by the parties.
7.8 Conflicts. In the event of any conflict among
the terms of this Agreement or any Order, the terms of the Order
shall prevail only with respect to the Services and pricing
specified in such Order, as well as any provisions in the
Agreement that are specifically excluded or modified in such
Order. Except as may be specifically provided for in a
particular Order, any such exclusion or modifications contained
in any Order shall not modify this Agreement with respect to
any other Order.
7.9 Headings; Interpretation. The section and
subsection headings used in this Agreement are for reference
and convenience only, and shall not affect in any way the
meaning or interpretation of the Agreement. Where the word
“including” or “includes” is used herein, it means “including
without limitation” or “includes without limitation”,
respectively.
7.10 Waiver; Severability. The failure of a party
to insist upon strict compliance with any term or condition of
this Agreement on any occasion shall not be construed as a
waiver with regard to any subsequent failure to comply with
such term or condition. No waiver of any term or condition of
this Agreement, including any Order, shall be effective unless
agreed to in writing by the party making the waiver. If any term
or condition hereof is found by a court, administrative agency
or jurisdiction to be unenforceable, the remaining terms and
conditions hereof shall remain in full force and effect and shall
be enforceable to the maximum extent permitted by law, and
the parties shall substitute a valid, legal and enforceable
provision as close in legal and economic consequence as
possible to the provision being struck or considered
unenforceable. If the limitation of liability set forth in this
Agreement is limited by law, then HWML’s liability will be
limited to the greatest extent permitted by law.
7.11 Counterparts; Electronic Transmission. This
Agreement may be signed in any number of counterparts with
the same effect as if the parties had signed the same document.
Delivery by electronic transmission is as effective as delivery
of an original of this Agreement.
7.12 Survival. Notwithstanding the termination or
expiry of this Agreement, all obligations which either expressly
or by their nature are to continue after the termination or expiry
of this Agreement shall survive and remain in effect, including,
without limitation, Sections 3.1.5, 3.1.6, 3.2.1, 3.2.2, 4, 6 and
7.
7.13 Notices. All notices and other
communications under this Agreement shall be in writing and
shall be deemed to have been duly delivered if delivered by
hand or sent by nationally recognized overnight carrier, or
prepaid registered or certified mail, return receipt requested,
with acknowledgment by the receiving party as of the date
received, to the address listed in the first paragraph above, or to
such other address as either party shall specify in a written
notice to the other.
7.14 Commencement of Services.
Commencement of the Service(s) prior to the signing of this
Agreement or any applicable Order(s) by HWML does not
constitute acceptance by HWML of any changes made by
Broker to the terms and conditions of this Agreement or any
Order(s) and no such changes are binding on HWML until
HWML has agreed to them in writing.
This Software Subscription Agreement (this “Agreement”) is entered into as of _ _, 2021
(“Effective Date”), by and between Help With My Loan, Inc., a Delaware corporation (“HWML”) and - 11 –
____, Inc., a __ corporation (“Broker”). HWML makes certain software services
available whereby Broker may efficiently underwrite potential lenders and match them to appropriate lenders.
The parties agree as follows:
- Initial Order. HWML will make the Software and Services set forth below available to Broker in
exchange for the fees set forth below (the “Initial Order”). The “Term” of this Agreement shall begin on the Effective
Date (also the “Start Date” with regard to the Initial Order) and shall continue for a period of three years thereafter. - Software and Services. HWML will make the Software and Services available to Broker according
to the tier of service selected by Broker on the HWML Site (e.g. Transactional, Standard, Professional or Advanced
to include second level customer support and the service level commitment set forth on Schedule 1. - Fees.
a. Implementation Fee: Waived
b. Monthly Licensing Fee: Customer will pay HWML the monthly licensing fee according to
the tier of service selected by Customer set forth on the HWML Site (e.g. Standard, Professional or Advanced) unless
Customer has selected the Transactional tier of service. Customer will receive a 10% discount if Customer pays
twelve months of licensing fees in advance.
c. Transactional Licensing Fee: If Customer has selected the Transactional tier of service,
Customer will pay HWML 1.25% of the underwritten value of all loans closed by Customer utilizing the Services. - Schedules. The following schedules are attached to and form part of this Agreement:
Schedule 1 – Service Level Commitment
Schedule 2 – Terms of Service - Additional Orders. Broker may order additional Software and Services by entering into an Additional
Order with HWML. Each such Additional Order will, at a minimum, specify (i) the type and quantity of Software
and/or Services ordered; and (ii) the fees for such Software and/or Services. Each such Additional Order will be
effective once executed by Broker and HWML. The terms and conditions of this Agreement will govern regardless
of any additional or conflicting terms on any invoice, order acknowledgment or other document or correspondence,
except with regard to the terms identified in clauses (i) – (ii) above, and neither party will be bound by contingencies
noted or contained in a submitted order; provided, however, that the definitions set forth in any Additional Order will
apply to this Agreement with regard to the application of the terms and conditions of this Agreement on any Software
or Services ordered under such Additional Order.
[Signatures Follow]
SCHEDULE 1 – SERVICE LEVEL COMMITMENT
HWML is committed to respond, in accordance with this Service Level Commitment (“SLC”), to problems
encountered by Broker that are reproduced by HWML which represent material deviation of the HWML Software Service
from the Service Level described herein. Capitalized terms not defined in this SLC have the meanings given to them in the
Agreement. The remedies set forth in this SLC are Broker’s sole and exclusive remedies for any failure to achieve the
service levels set forth in the SLC. - DEFINITIONS.
“Authorized Contact” means any one of up to three (3) Broker employees who have been identified by Broker as a
person authorized to initiate a Support Request pursuant to Section 2.2 below. Broker may update its list of Authorized
Contacts at any time upon notice to HWML.
“Business Day” means any day which is not a Saturday, Sunday or statutory public holiday in Los Angeles,
California.
“Business Hours” means between the hours of 9:00am and 6:00 pm (pacific time) on a Business Day.
“Error” means a problem or malfunction in the Software that is reproducible by HWML and has a material effect
on system performance.
“Support Request” is defined in Section 2.2 below.
“Work-Around” means a temporary work-around, patch or bypass applied or supplied by HWML acceptable to
Broker in order to temporarily correct an Error. - TECHNICAL SUPPORT SERVICES.
2.1 Priority Levels. HWML will establish the priority level of each reported Support Request that Broker refers
to HWML for assistance. The priority level of each reported Support Request shall be classified in accordance with the
following definition (the “Priority Level”):
Priority Level Error Definition/Condition
1 – Major Major Impact. The Software is totally impaired, with no
workaround available.
2 – High High Impact. Loss of key functionality of the Software that
restricts Broker’s ability to use one or more portions of features
of the Software to perform a necessary business function but
can be circumvented with a workaround.
3 – Moderate Moderate Impact. Issue that restricts Broker’s ability to use
an isolated component or portion of the Software but that does
not affect the ability of the Software to perform a necessary
business function.
4 – Minor Minor Impact. Software is usable with limitations or nonmaterial issues.
5 – No Error No error. Severity level for general support requests,
installation questions, new feature requests, etc.
2.2 Support Request. All Broker requests for support (each, a “Support Request”) will be made by an
Authorized Contact via telephone (833-496-5626) or email (support@helpwithmyloan.com). Such contact number and
email will be referred to herein as a “Contact Point” and may be changed upon notice to Broker.
2.3 HWML Response. HWML will (i) provide Broker access to HWML’s support helpline as outlined above;
(ii) provide generally available updates, enhancements, modifications and each release to the then-current, general release
version of the Software that are not separately priced or licensed as new products; and (iii) after HWML receives a Support
Request from an Authorized Contact that identifies an Error, HWML will respond to Broker within the call back time frame
indicated below and use reasonable efforts, working diligently, to respond and provide a remedy to such Problem. Broker
will grant HWML necessary access to the Software in order to provide maintenance and resolve any Errors. For Major
Errors, these efforts will continue on an around-the-clock basis until a remedy is in place. HWML and Broker will work
together to schedule planned downtime, maintenance periods and other system outages consistent with Broker’s business
needs and the scope of such required maintenance or other planned activities that require downtime.
Priority Call Back
Time
HWML Action Frequency of Update
to Broker
1 – Major 1 hour Work continuously As required
2 – High 2 hours* Work continuously
during Business Hours
Every business day
3 – Moderate 4 hours** Work diligently during
Business Hours
Once per week
4 – Minor 2 Business Days** Work as necessary during
Business Hours
Once every 2 weeks
5 – No Error At HWML’s
discretion
At HWML’s discretion At HWML’s discretion
- Call back during Business Hours.
** Call back during Business Hours if requested.
HWML makes no guarantee or warranty, whether express or implied, on the time required to resolve any Error. In
addition, HWML must be able to reproduce Errors in order to resolve them. Broker agrees to reasonably cooperate and
work closely with HWML to reproduce Errors, and to continuously provide prompt updates to the Error if further
information becomes available to Broker.
[END OF SCHEDULE 1]
SCHEDULE 2 – STANDARD TERMS & CONDITIONS
- TERMS OF SERVICE. Every Software Subscription
Agreement (each, an “Agreement”) and all Orders entered into by
Help With My Loan, Inc., a Delaware corporation (“HWML”) are
bound by (i) all the terms and conditions set forth below (the
“Terms of Service”); (ii) HWML’s terms of use located at
https://hwml.hwml.app/terms-and-conditions/ (as the same
may be updated from time to time, the “Terms of Use”); and (iii)
HWML’s privacy policy located at
https://hwml.hwml.app/privacy-policy/ (as the same may be
updated from time to time, the “Privacy Policy”). Capitalized
terms not defined herein have the same meaning as set forth in the
applicable Agreement and capitalized terms not defined in an
Agreement have the same meaning as set forth below. - DEFINITIONS. In this Agreement, the following terms
shall have the following meanings, and such meanings shall apply
to both singular and plural forms of any such terms:
“HWML Materials” means the Software, APIs,
Documentation and HWML Systems and any and all other
information, data, documents, materials, works and other content,
devices, methods, processes, hardware, software and other
technologies and inventions, including any deliverables, technical
or functional descriptions, requirements, plans or reports, that are
provided or used by HWML or any subcontractor or Third Party
Provider of HWML in connection with the Services or otherwise
comprise or relate to the Services or HWML Systems, including,
for the purposes of this Agreement, as between the parties,
HWML Third Party Tools and Data. For the avoidance of doubt,
HWML Materials include Usage Data.
“HWML Site” means https://hwml.app/ and/or
https://hwml.hwml.app/, as the case may be, including
all subdomains and as each may be updated from time to time.
“HWML Systems” means the information technology
infrastructure used by or on behalf of HWML in performing the
Services, including all computers, software, HWML Site, any
HWML application designed for mobile or other specific devices,
hardware, databases, electronic systems (including database
management systems) and networks, whether operated directly by
HWML or through the use of third party services.
“HWML Third Party Tools and Data” means the third
party tools, software, services, Third Party Provider Content,
content, materials, information, documents, specifications,
products, equipment or components of or relating to the Services
that are procured by HWML from Third Party Providers and with
which any or all of the Services, including the Software,
interoperate.
“Broker Data” means information, data and other
content, but excluding Usage Data, in any form or medium, which
(i) is uploaded or transmitted directly or indirectly by Broker or
an Authorized User to HWML by or through the Software
Services; (ii) is directly output from the Processing of such
information, data or content by or through the Software Services;
or (iii) is created by Broker and maintained by Broker within the
Software Services. For clarity, Broker Data includes Broker
Personal Information.
“Broker Systems” means Broker’s, or any Authorized
User’s, information technology infrastructure, including without
limitation or other computers, software, hardware, databases,
electronic systems (including database management systems),
networks, telephones, telecommunications connections, whether
operated directly by Broker or any Authorized User, Third Party
Provider or Distributor.
“Broker Third Party Services and Data” means any third
party services, hardware, data, information, or content that are
procured by Broker from Third Party Providers to interoperate
with the Services.
“Access Methods” means the user identifiers and
passwords used to verify an Authorized User’s credentials to use
the Software Services and Support pursuant to this Agreement.
“Additional Order” means a written order agreed to
between Broker and HWML or Broker’s order of additional
Software and/or Services through the HWML Site for additional
Software or Services to be purchased, licensed or otherwise
provided by HWML. All such Additional Orders will be bound
by all the terms of the Agreement.
“Affiliate” means an entity either directly or indirectly
Controlled by, Controlling or under common Control (as defined
below) of a party.
“Agreement” also means this Software Subscription
Agreement, all schedules and exhibits to this Software
Subscription Agreement, the Initial Order and each Additional
Order, all amendments to the foregoing, and all other documents
incorporated by reference herein and therein.
“API” means any application program interface that
HWML makes available hereunder.
“Applicable Privacy Laws” means all laws, regulations,
rules and guidance pertaining to privacy, data processing and data
protection applicable to HWML’s Processing of Personal
Information in connection with HWML’s provision of and
making available of the Services;
“Authority” means any government authority, agency,
body or department, whether federal, state, or municipal, having
or claiming jurisdiction over the Agreement and “Authorities”
means all such authorities, agencies, bodies and departments.
“Authorized User” means those employees, agents,
independent contractors, and customer(s) who are authorized by
HWML (or by Broker’s Services Administrator, as defined in and
specified in an Order) to use Services, and who have been
supplied Access Methods, as may be further specified in the
Agreement or an Additional Order.
“Claims” means all claims, demands, losses, liabilities
and damages (including taxes and related penalties if applicable),
and all related costs and expenses, including reasonable legal and
professional fees, expert fees and disbursements, and costs of
investigation, litigation, settlement, judgment and appeal, if any.
“Control” (and its variants set forth in Section 1.2) means
having a more than fifty percent (50%) equity voting interest or
the sole power to direct or cause the direction of the management
or policies of the entity, whether through the ability to exercise
voting power, by contract or otherwise.
“Confidential Information” means any oral, written,
graphic or machine readable information including, but not
limited to, that which relates to research, trade secrets, product
plans, products, developments, inventions, processes, designs,
drawings, engineering, formulae, markets, software, hardware
configuration, algorithms, business plans, agreements with third
parties, services, customers, marketing or finances of the
disclosing party, which Confidential Information is designated in
writing to be confidential or proprietary, or if given orally, is
confirmed in writing as having been disclosed as confidential or
proprietary within a reasonable time (not to exceed thirty days)
after the oral disclosure, or which information would, under the
circumstances, appear to a reasonable person to be confidential or
proprietary.
“Distributor” means a third party distributor or vendor
over whose network or through whose services Broker may use
the Services.
“Documentation” means any written specifications,
manuals or instructions for the Software Services that HWML
specifically provides or makes available for Broker through
Broker’s account, as well as any then-current general minimum
Broker System requirements as published by HWML (as may be
updated from time-to-time).
“Feedback” means all suggestions, input, information,
comments, or other feedback provided by or on behalf of Broker
to HWML with respect to the Services, but excludes Broker Data.
“Harmful Code” means any software, hardware or other
technology, device or means, including any virus, worm, malware
or other malicious computer code, the purpose or effect of which
is to permit unauthorized access to, or to destroy, disrupt, disable,
distort, or otherwise harm or impede in any manner any (a)
computer, software, firmware, hardware, system or network; or
(b) any application or function of any of the foregoing or the
security, integrity, confidentiality or use of any data Processed
thereby.
“Intellectual Property Rights” means all intellectual
property and other proprietary rights, including, without
limitation, all rights provided under trade secret law, patent law,
copyright law, trade mark or service mark law, design patent or
industrial design law, semi-conductor chip or mask work law, and
any other statutory provision or common law principle which may
provide a right in either ideas, formulae, algorithms, concepts,
inventions or know-how, whether registered or not and including
all applications therefor.
“Modifications” means any corrections, improvements,
translations, alterations, adaptations, revisions, withdrawals,
additions, developments, as well as new versions or regular
enhancements, changes, upgrades or updates; and “Modify” shall
mean the creation of any of the foregoing. For clarity,
Modification does not include additional or wholly new modules,
products or services.
“Order” means the Initial Order or an Additional Order,
as the case may be.
“Personal Information” means (a) information about an
identified or identifiable individual; (b) any information that when
combined with such individually identifiable information
identifies an individual; or (c) information that is otherwise
protected under Applicable Privacy Laws.
“Process” means to create, obtain, acquire, record,
access, organize, alter, use, store, maintain, copy, aggregate,
disclose, erase, destroy, dispose of or otherwise process.
“Processing” and “Processed” have correlative meanings.
“Professional Services” means the customization,
integration, training, consulting, development and other
professional services purchased pursuant to the Agreement or any
Order, and any Modifications to such services, but does not
include Software Services or Support.
“Service Level Commitment” means the service level
commitment attached as Schedule 1.
“Services” means the Software Services, including
accompanying Support, and Professional Services.
“Software” means the HWML software application(s)
and other software, and all Modifications of the foregoing, that
HWML makes available for use as part of the Software Services
whether through the HWML Site or otherwise.
“Software Services” means the software services made
available by HWML for use by Broker, including the making
available of the Software and accompanying Support, and any
Modifications to such services and/or software, as may be
subscribed to or purchased by Broker pursuant to and as specified
in an Order, but not including Professional Services or HWML
Third Party Tools and Data.
“Support” means the standard support services
accompanying the Software Services, as described in the Service
Level Commitment, and any Modifications to such support
services, but not including Professional Services or HWML Third
Party Tools and Data. For clarity, Support does not include
Professional Services, hardware and related supplies and support
thereof, or any onsite (e.g. onsite at a Broker location) support.
“Third Party Provider” means a supplier of data,
information, content, software, services or other items or
infrastructure that are part of or otherwise used in connection with
the Services to include Amazon Web Services, Google Analytics,
Twilio, Mixpanel, Hotjar, Zendesk and Stripe.
“Use” or “use” (a) of the Software Services, including
accompanying Support, means to9 “access and use” the Software
Services and to “access, use and, to the extent applicable, receive”
Support; and (b) of Professional Services, means to “receive”
Professional Services.
“Usage Data” means information, data and other content
collected from, as well as insights, ideas, observations and knowhow generated from, HWML’s monitoring of usage and
interaction with the Services by Authorized Users that is
sufficiently different from Broker Data (including Personal
Information) that Broker Data cannot be reverse engineered other
otherwise identified from the inspection analysis or further
Processing of such data.
“Work Product” means (in any form including source
code) any and all processes, methods, formulas, algorithms,
reports, programs, manuals, software, flowcharts and systems and
any improvements, enhancements, or modifications to any of the
foregoing, which are developed, prepared, conceived, or made by
HWML as part of, in connection with, or in relationship to the
performance of Services pursuant to this Agreement. Work
Product also means all such developments as are originated or
conceived during the term of this Agreement but are completed or
reduced to practice thereafter.
Other terms are defined elsewhere in the text of this
Agreement. - TERM & TERMINATION; FEES.
3.1 Term/Termination/Suspension.
3.1.1 Term of Agreement. This Agreement
shall commence on the Effective Date and shall continue in effect
thereafter for as long as any Order entered into pursuant to this
Agreement remains in effect.
3.1.2 Term of Order(s). The term of each
Order will commence on its “Start Date” (as defined and stated
therein) and shall continue in effect thereafter for its term as may
be specified in any such Order and in accordance with the
provisions stated therein. In the event no term is indicated in an
Order for Software Services, (a) the term of such Order will be
the three (3) year period commencing on the Start Date (as defined
and stated in such Order); and (b) such term will automatically
renew for successive 12 month periods unless either party notifies
the other in writing of its decision not to extend the term of such
Order at least 60 days prior to the expiration of the then current
term.
3.1.3 Termination for Breach; Insolvency.
Either party may terminate any or all Orders in the event of a
material breach thereof which is not cured within 30 days of
written notice of such material breach; provided, however, such
termination shall not take effect if the breaching party cures or
corrects the breach within such 30 day notice period. In addition,
either party may terminate any or all Orders upon written notice
to the other if the other party is adjudicated as bankrupt or if a
petition in bankruptcy is filed by or against the other party (and
such petition is not dismissed within 30 calendar days) or if the
other party makes an assignment for the benefit of creditors or an
arrangement pursuant to any bankruptcy act or insolvency laws.
3.1.4 Suspension of Services. In the event
that HWML learns of any of the following described
circumstances, then HWML may immediately suspend or disable
Broker’s or any Authorized User’s use of any or all of the Services
and HWML Materials, without liability to HWML: (a) any breach
of Section(s) 3.5.1(a), 3.5.2(a), or 6.2; (b) any circumstance that
HWML reasonably and in good faith believes requires temporary
suspension of the Services in order to protect the Services,
HWML, HWML Materials, any HWML Third Party Provider, or
any of HWML’s client’s or their data, for clarity including for
example but not exclusively cases of cyber-attack, Broker data
breach or physical security risk to equipment; or (c) if Broker does
not cure any late payment hereunder within 10 days of the date of
HWML’s notice regarding such late payment, HWML will give
Broker reasonable advance notice of a suspension under this
paragraph and a chance to cure the grounds on which the
suspension is based, unless HWML determines, in its reasonable
judgment, that a suspension on shorter or contemporaneous notice
is necessary to protect the Services, HWML, HWML Materials,
any HWML Third Party Provider, or any of HWML’s Brokers or
their data from imminent risk. In the event that HWML suspends
use of the Service pursuant to this Section 3.4.4, HWML will
promptly inform Broker in writing, and will use reasonable efforts
to limit the suspension to the affected portion(s) of the Services,
and will work with Broker to resolve the issue(s) causing such
suspension.
3.1.5 Effect of Termination. In addition to
any other termination obligations hereunder, the below provisions
shall apply upon the earlier of termination of this Agreement or
termination of any Order.
(1) Broker shall immediately
cease using any terminated or expired Services, HWML Third
Party Tools and Data and HWML Materials. Broker shall within
30 days: (a) pay all agreed upon sums owing to HWML under the
affected Order(s) to the date of termination; (b) return to HWML,
or at HWML’s written request destroy, all documents and tangible
materials containing, reflecting, incorporating, or that are based
on, any HWML Materials or other HWML Confidential
Information; (c) permanently erase all HWML Materials and
other HWML Confidential Information, as well as all electronic
files containing, reflecting, incorporating, or that are based on
HWML Confidential Information or HWML Materials, from all
Broker Systems; and (d) upon HWML’s request, certify to
HWML in a signed written instrument that it has complied with
the requirements of this Section.
(2) Notwithstanding anything to
the contrary in this Agreement, with respect to information and
materials then in its possession or control: (a) HWML may retain
Broker’s Confidential Information and HWML may retain Broker
Data, in each case, in its then current state and solely to the extent
and only for so long as required by applicable law, rule or
regulation; and (b) HWML may retain Broker Data in its backups,
archives and disaster recovery systems until such Broker Data is
deleted in the ordinary course (up to 180 days following the date
of termination of this Agreement). All information and materials
described in this Section 3.4.5(2) will remain subject to all
confidentiality, security and other applicable requirements of this
Agreement.
3.1.6 Transition. Upon termination of this
Agreement, at Broker’s request, and for a period not to exceed
ninety (90) days from the date of termination, HWML shall
cooperate with Broker in the transition of moving Broker Data
back to Broker or Broker’s designee. If the Agreement is
terminated by HWML pursuant to Section 3.4.3, then such
services shall be provided by HWML at its then-current standard
professional services rates plus expenses and Taxes, and HWML
may at its discretion require advance payment or other adequate
security for payment as HWML may consider appropriate in
connection with or as a condition to the provision of services
described in this Section 3.4.6.
3.2 General Services Restrictions and Obligations;
Representations and Warranties.
3.2.1 General Broker Obligations. Broker
shall: (a) obtain and maintain all necessary licenses, consents, and
permissions necessary for HWML, its contractors and agents to
perform their obligations under this Agreement; and (b) comply
with all applicable laws, rules, and regulations applicable to its
use of the Services, HWML Materials and Broker Third Party
Services and Data, including privacy laws, securities laws, and
export laws.
3.2.2 Responsibility. Broker shall be
responsible for its, and any Authorized User’s (a) compliance
with, and breach of, (i) this Agreement; (ii) the Terms of Use; and
(iii) the Privacy Policy; and (b) any conclusions, decisions or
actions based on their use of the Services, HWML Materials or
Broker Third Party Services and Data. None of Broker or any
Authorized User may use the Services or any HWML Materials
other than in the manner specifically identified in this Agreement.
3.2.3 Access Methods. Authorized Users
may only use the Services via the Access Method(s) stated in the
applicable Order(s). Broker is responsible for protecting the
security and integrity of all Access Methods. Broker shall hold in
strict confidence all administrative Access Methods. Broker is
responsible for any acts or omissions occurring under any
administrative Access Methods, other than those administrative
Access Methods which are under the control or care of HWML.
3.2.4 Corrective Action and Notice. If
Broker becomes aware of any actual or threatened activity
prohibited by this Section 3, then Broker shall, immediately: (a)
take all reasonable and lawful measures within its control
necessary to stop the activity or threatened activity and to mitigate
its effects; and (b) notify HWML of any such actual or threatened
activity.
3.2.5 Broker Systems. As between the
parties, Broker has and will retain sole control over the operation,
maintenance and management of, and all use of, any Broker
Systems, and sole responsibility for all use and receipt of the
Services and HWML Materials by any person by or through
Broker Systems or any other means controlled or directed by
Broker or Authorized User, including any information,
instructions or materials provided by same to the Services or
HWML.
3.2.6 Cooperation. Broker shall: (a) provide
reasonable cooperation and assistance as HWML may reasonably
request to enable HWML to exercise its rights and perform its
obligations under and in connection with this Agreement; (b)
promptly communicate to HWML all changes to Broker’s
resources, equipment, facilities and software, that impact or may
impact the Services; and (c) carry out all other Broker
responsibilities set out in this Agreement in a timely and efficient
manner. HWML is not responsible or liable for any delay or
failure of performance caused in whole or in part by Broker’s
delay in performing, or failure to perform, any of its obligations
under this Agreement.
3.2.7 Relationship Management. The
parties will each appoint a person to act as its representative for
managing the overall relationship between the parties. The
parties’ representatives will meet quarterly to review the status of
the Services, and the parties’ compliance with this agreement, and
other relationship governance matters as mutually agreed from
time to time.
3.2.8 Modifications; Upgrades; New
Services. HWML reserves the right to Modify any of the Software
Services or HWML Materials and any portions or configurations
thereof, from time to time; provided that no such Modification
may materially diminish any functionality or feature of the
Software Service material to Broker’s use of the Software.
HWML may, in its sole discretion, make available, for additional
fees, additional or wholly new modules, services and products that
have materially different functionality from the Software Services
as described in the Initial Order.
3.2.9 HWML Third Party Tools and Data.
Except with respect to HWML’s Hosting Providers, HWML shall
be responsible for all HWML Third Party Tools and Data
provided as part of the Software Services and shall provide
Support for the same.
3.2.10 Broker Third Party Services and Data.
Broker may from time to time procure Broker Third Party
Services and Data. Any acquisition by Broker of any such Broker
Third Party Services and Data, and any exchange of data between
Broker and any Third Party Provider, is solely between Broker
and the applicable Third Party Provider. HWML does not warrant
or support Broker Third Party Services and Data, except that (i)
HWML will support integration of the interoperability of the
Software Services with Broker Third Party Services and Data; and
(ii) HWML may agree to other support if specifically agreed to by
the parties in a particular Order.
3.2.11 Promotional Material. If HWML or
Broker wishes to use promotional material referring to the other
party, its services or marks, the party desiring to use such material
shall, before using it, submit such material to the other party for
review and written approval. The parties agree that any of them
can withhold approval until the promotional material is agreeable
to such party.
3.2.12 Mutual Representations and
Warranties. Each party represents and warrants to the other party
that: (a) it is duly organized, validly existing and in good standing
as a corporation or other entity under the laws of the jurisdiction
of its incorporation or other organization; (b) it has the full right,
power and authority to enter into his Agreement; (c) the execution
of this Agreement by its representative whose signature is set forth
at the end of this Agreement has been duly authorized by all
necessary corporate or organizational action of such party; (d)
when executed and delivered by both parties, this Agreement will
constitute the legal, valid and binding obligation of such party,
enforceable against such party in accordance with its terms; and
(e) the fulfilment of its obligations under this Agreement will not
breach its contractual or other obligations to third parties, and will
not breach any applicable laws.
3.2.13 HWML Representations and
Warranties. HWML represents and warrants that the Professional
Services will be performed in a competent, professional and
workmanlike manner. To the extent any acceptance criteria are
required in connection with any Work Product provided as part of
any Professional Services provided pursuant to a particular Order,
then such criteria shall be set out in such Order. In the event such
Work Product do not meet such acceptance criteria, HWML will
reasonably proceed to correct the deficiency until such Work
Product are accepted (not to be unreasonably withheld) by Broker.
For a period of 90 days from such Acceptance (“Work Product
Warranty Period”), HWML warrants that such Work Product will
materially conform to such applicable acceptance criteria, if any.
During the Work Product Warranty Period, HWML’s sole
responsibility and Broker’s sole remedy with respect to nonconforming Work Product is for HWML to, at its option, either
use commercially reasonable efforts to correct the deficiency or
terminate the affected Professional Services and refund to Broker
any amounts paid for such Work Product, but termination may
only be selected if the deficiency cannot be corrected by HWML,
using commercially reasonable efforts, within 30 days of Broker’s
written notice of the deficiency. The warranty set forth in in this
Section 6.3.2 does not apply upon any of the following: (a) any
change, addition, deletion or other modification was made to the
Work Product, except as specifically authorized in writing by
HWML; and (b) failure by Broker to report a deficiency within
the specified Work Product Warranty Period.
3.3 Fees and Charges.
3.3.1 Fees and Charges; Payment Terms.
Broker shall pay fees and charges stated in the applicable
Order(s), in United States Dollars, plus all applicable Taxes,
within 15 days after the date of HWML’s invoice. These fees and
charges shall be due and payable by Broker to HWML regardless
of whether Broker uses any Services. In case of Termination for
Breach or Insolvency as per Section 3.4.3, only the unused portion
of pre-paid fees is refundable.
3.3.2 Fee Increases. There will be no
increase in the fees and charges for the Software Service(s)
specified in a particular Order for at least one year following the
Effective Date. Thereafter, HWML may increase the fees and
charges in such Order by providing advance written notice to
Broker, but HWML shall not increase its fees and charges for the
Software Service subscribed to thereunder more than once during
any 12 month period.
3.3.3 Late Payment. HWML may assess a
late charge at a rate of (i) 1% per month; or (ii) the maximum
amount allowed under the law, whichever shall be greater, on all
amounts due and not paid within 30 days of the date of HWML’s
invoice until the time of HWML’s receipt of payment.
3.3.4 Taxes. HWML’s rates, fees and other
charges set forth in this Agreement do not include any and all
present or future taxes, levies, customs, duties, deductions,
charges or withholdings, and all liabilities (including penalties,
additions to tax, interest and expenses) with respect thereto,
including but not limited to value added tax, sales tax,
consumption tax and similar taxes or duties, as well as any similar
city, municipal, provincial or state taxes whether currently
imposed or to be imposed in the future, but excluding always taxes
or duties determined on HWML’s gross or net income, personnel
or property (collectively, hereinafter referred to as “Taxes”), for
which Broker will be responsible. For any Taxes that HWML is
required to withhold or remit to the applicable taxing authority,
HWML shall include each such Tax as a separate line item on its
applicable invoice, shall timely remit such Taxes to the applicable
taxing authority and shall indemnify Broker from any failure
thereof by HWML. If any Taxes are found to be applicable or if
Broker or any person paying to HWML on behalf of Broker
(including banks) shall be required by Law to deduct any Taxes
from or in respect of any sum payable to HWML hereunder, then:
(a) the sum payable to HWML shall (at the same time and on the
same conditions as applied to the sum payable) be increased as
may be necessary such that following all required deductions,
HWML receives the amount equal to the sum it would have
received had no such deductions been made; and (b) Broker shall
pay the full amount deducted to the relevant taxation authority or
other authority in accordance with the applicable Law. Upon the
request of HWML, Broker shall promptly take all reasonable and
proper actions, including, without limitation, the completion of
forms, certificates and documents and the provision of
information to the relevant taxing authority, of the kind required
under the applicable Law. - NONDISCLOSURE OF CONFIDENTIAL
INFORMATION. HWML and Broker each agree not to use any
Confidential Information disclosed to it by the other party for its
own use or for any purpose other than to carry out the purposes of
this Agreement. Neither party will disclose or permit disclosure
of any Confidential Information of the other party to third parties
or to employees of the party receiving Confidential Information,
other than directors, officers, employees, consultants and agents
who are required to have the information in order to carry out the
purposes of this Agreement. Each party has had, or will have,
entered into arrangements with its employees, consultants and
agents who have access to Confidential Information of the other
party with substantially similar restrictions on disclosure to this
provision. Each party agrees that it will take all reasonable
measures to protect the secrecy of and avoid disclosure or use of
Confidential Information of the other party in order to prevent it
from falling into the public domain or the possession of persons
other than those persons authorized under this provision to have
any such information. Such measures will include, but not be
limited to, the highest degree of care that the receiving party
utilizes to protect its own Confidential Information of a similar
nature, which will be no less than reasonable care. Each party
agrees to notify the other in writing of any actual or suspected
misuse, misappropriation or unauthorized disclosure of
Confidential Information of the disclosing party which may come
to the receiving party’s attention. Notwithstanding the above,
neither party will have liability to the other with regard to any
Confidential Information of the other which the receiving party
can prove: (i) was in the public domain at the time it was disclosed
or has entered the public domain through no fault of the receiving
party; (ii) was known to the receiving party, without restriction, at
the time of disclosure, as demonstrated by files in existence at the
time of disclosure; or (iii) is disclosed with the prior written
approval of the disclosing party. Confidential Information may be
disclosed pursuant to the order or requirement of a court,
administrative agency, or other governmental body; provided,
however, that the receiving party will provide prompt notice of
such court order or requirement to the disclosing party to enable
the disclosing party to seek a protective order or otherwise prevent
or restrict such disclosure. Confidential Information so disclosed
will continue to be treated as Confidential Information as between
the parties hereto. Notwithstanding the foregoing, either party
may provide information about the terms and status hereof on a
confidential basis to its subcontractors, lenders, private investors,
legal counsel, accountants, auditors and other professional
advisors, and either party may file a copy of this Agreement with
the Securities and Exchange Commission or other applicable
regulatory body on advice of counsel; provided, however, that the
filing party will use reasonable efforts to seek confidential
treatment of the economic terms of this Agreement and will notify
the other (non-filing) party in writing in advance of such filing.
Each party acknowledges that the restrictions and obligations in
this Section 6.6 are reasonable and necessary to protect the other
party’s interests and in the event of a violation of these restrictions
or obligations, remedies at law may be inadequate and a violation
may cause irreparable damages. Accordingly, notwithstanding
anything to the contrary herein, each party shall be entitled to
immediately seek injunctive relief, without posting bond or other
security, against the other party or the other party’s employees or
agents for any violation thereof. - SECURITY; PERSONAL INFORMATION;
DISASTER RECOVERY.
5.1 Security. HWML shall be responsible for
implementing and complying with commercially reasonable
measures (including technical and organizational security
measures) designed to maintain the security and non-disclosure of
all Broker Data in the course of providing the Software Services
and Support under this Agreement. HWML shall comply with all
Laws (including Applicable Privacy Laws) applicable to its
Processing of Broker Data and otherwise performing the Services.
HWML shall use reasonable endeavors to set up, maintain and
operate in good repair all systems used to perform the Services.
In addition, HWML shall ensure, using commercially reasonable
endeavors, that all systems used to provide the Services are
configured in accordance with the “principle of least privilege”.
5.2 Personal Information. HWML acknowledges
that Broker Data may include Personal Information of Authorized
Users (“Broker Personal Information”). With respect to such
Broker Personal Information, HWML shall: (a) use Broker
Personal Information only for the purposes necessary to fulfill this
Agreement; and (b) maintain Broker Personal Information only
for so long as may be required to fulfill the purposes for which
Broker Personal Information was collected, or as may be
permitted herein.
5.3 Government Demand. Notwithstanding
anything to the contrary in this Agreement, HWML may disclose
Broker Data as required by applicable law, rule or regulation,
including Applicable Privacy Law, or by proper legal or
Authority. HWML shall, to the extent legally permitted, give
Broker prompt notice of any such legal or governmental demand
and reasonably cooperate with Broker in any effort to seek a
protective order or otherwise to contest such required disclosure,
at Broker’s expense.
5.4 Hosting. Broker agrees that HWML may
transfer Broker Data to, and Process Broker Data via, providers
of hosting and backup services for the purposes of HWML
providing and making available the Services (each, a “Hosting
Provider”). HWML shall provide to Broker a list of such Hosting
Provider(s) involved in the Services who have been transferred
Broker Data for backup storage, hosting storage and Processing
services, and a copy of any information HWML receives
describing the information security of such Hosting Providers.
Broker shall be provided notice of any changes by HWML from
one Hosting Provider to another. - ADDITIONAL TERMS AND CONDITIONS.
6.1 Broker Data; Feedback. As between the parties,
Broker owns all right, title and interest in and to Broker Data.
Broker hereby grants to HWML and its Affiliates a non-exclusive,
worldwide, royalty-free, fully paid-up license to use and Process
(including, without limitation, to host, store, copy, record,
transmit, maintain, and display), including via Broker’s Third
Party Providers, Broker Data and any Broker Third Party Services
and Data for the purposes of (i) making available and providing
the Services hereunder; and (ii) research, statistical, data analysis,
marketing, sales tracking or similar purposes. Broker is solely
responsible for the following with respect to any Broker Data and
Broker Third Party Services and Data: (a) compliance with the
Acceptable Use Policy; (b) all storage, backup and retrieval
thereof not used by HWML to provide or make available the
Services; (c) any transmission errors, corruption, or compromise
thereof transmitted via Distributors or other Third Party
Providers, or otherwise transmitted via the Internet; and (d) the
condition, completeness, timeliness, backup, legality, reliability,
integrity, accuracy and quality thereof. Broker agrees that HWML
does not review, edit, substantiate, determine or otherwise have
any responsibility for the accuracy, quality, integrity, legality,
reliability, or appropriateness of any Broker Data or Broker Third
Party Services and Data. For certainty, HWML is not responsible
for and has no liability for Broker not storing and backing-up all
Broker Data. Broker may from time to time provide Feedback.
Broker agrees that all Feedback is and shall be given entirely
voluntarily. Feedback, even if designated as confidential by
Broker shall not, absent a separate written agreement, create any
confidentiality obligation for HWML. HWML shall be free to use,
disclose, reproduce, license or otherwise distribute, and exploit
the Feedback provided to it as it sees fit, entirely without
obligation or restriction of any kind on account of Intellectual
Property Rights or otherwise.
6.2 HWML’s Proprietary Rights; Third Party
Beneficiaries; Equitable Relief. All right title and interest in and
to the Services and HWML Materials, and any Work Product,
including, without limitation, all Intellectual Property Rights and
other proprietary rights therein, are and shall remain the sole and
exclusive property of HWML, its Affiliates and their Third Party
Providers, as the case may be. This Agreement does not grant any
Intellectual Property Rights or license under any Intellectual
Property Rights in or to the Services or HWML Materials. All
rights in and to the Services and HWML Materials are expressly
reserved by HWML and the respective Third Party Providers.
Broker shall not violate the Intellectual Property Rights and other
proprietary rights of HWML, its Affiliates, and their Third Party
Providers in the Services and HWML Materials, including, but
not limited to, any contractual, statutory, or common-law rights,
during and after the term of this Agreement or of any Order. Upon
any termination of this Agreement or suspension of Services,
Broker shall immediately cease all use of Software, Software
Services and HWML Materials. Broker shall comply with all
reasonable requests made by HWML to protect the rights of
HWML at their expense, its Affiliates, and their Third Party
Providers in the Services and HWML Materials. As between the
parties, all Broker Data and Broker Systems, and all Intellectual
Property Rights therein, shall remain the sole and exclusive
property of Broker, and, except in the course of fulfilling its
obligations hereunder, HWML shall not use, disclose, or
otherwise share such with any third-party including but not
limited to any other financial service provider. The parties agree
that any breach or threatened breach of Section 4 or this Section
6.2 shall cause a party, its Affiliates and/or their Third Party
Providers irreparable injury that cannot be adequately
compensated for by means of monetary damages. Any breach
thereof may be enforced by the affected party, its Affiliates, or
their Third Party Providers by means of equitable relief
(including, but not limited to, injunctive relief) in addition to any
other rights and remedies that may be available, without the need
to post a bond or other security.
6.3 DISCLAIMERS. EXCEPT AS EXPRESSLY
SPECIFIED IN THIS AGREEMENT, WITH RESPECT TO
THE SERVICES, HWML MATERIALS, THIRD PARTY
TOOLS AND DATA, BROKER THIRD PARTY SERVICES
AND DATA, WORK PRODUCT, AND ANY DATA OR
RESULTS OBTAINED OR OUTPUT BY USING ANY OF
THEM: (A) BROKER’S OR AUTHORIZED USER’S, USE
THEREOF ARE ALL AT THEIR SOLE RISK; (B) ARE
PROVIDED “AS IS” AND “AS AVAILABLE”; (C) THE
REMEDIES LISTED IN THE SERVICE LEVEL
COMMITMENT ARE BROKER’S SOLE AND EXCLUSIVE
REMEDY, AND HWML’S SOLE OBLIGATION,
REGARDING ANY FAILURE OF OR OTHER ISSUE WITH
THE SOFTWARE, SERVICES OR SUPPORT; AND (D)
THERE ARE NO REPRESENTATIONS, WARRANTIES,
CONDITIONS OR GUARANTEES, WHETHER WRITTEN
OR ORAL, EXPRESS OR IMPLIED (WHETHER ARISING
UNDER COMMON LAW, STATUTE, COURSE OF DEALING
OR TRADE, OR OTHERWISE) (I) REGARDING ANY OF
THEM, INCLUDING, BUT NOT LIMITED TO, ANY
WARRANTY OR CONDITION OF FITNESS FOR A
PARTICULAR PURPOSE, QUALITY, MERCHANTABILITY,
QUALITY, NON-INFRINGEMENT, CURRENCY,
COMPLETENESS, ACCURACY, ACCESSIBILITY,
RELIABILITY, SECURITY, AVAILABILITY, OR
UNINTERRUPTED USE; OR (II) THAT ANY OF THEM
WILL MEET ANY REQUIREMENTS, ACHIEVE ANY
INTENDED RESULT, BE COMPATIBLE OR WORK WITH
ANY SOFTWARE, SYSTEM OR OTHER SERVICES, OR BE
SECURE (INCLUDING FROM HACKING OR OTHER
UNAUTHORIZED INTRUSION, SUCH AS DENIAL OF
SERVICE ATTACKS), ERROR FREE, OR FREE OF
HARMFUL CODE.
6.4 LIABILITY.
6.4.1 LIMITATION. IN NO EVENT WILL
THE MAXIMUM CUMULATIVE LIABILITY OF HWML OR
ITS AFFILIATES, OR BROKER OR ITS AFFILIATES, FOR
ANY AND ALL LIABILITIES AND CLAIMS ARISING IN
CONNECTION WITH THIS AGREEMENT (REGARDLESS
OF WHEN MADE) EXCEED THE TOTAL FEES PAID BY
BROKER TO HWML UNDER THE APPLICABLE ORDER
FOR THE SERVICE IN QUESTION IN THE 12 MONTH
PERIOD PRECEDING THE DATE ON WHICH SUCH
LIABILITY IS ALLEGED TO HAVE ARISEN.
6.4.2 EXCLUSIONS. IN NO EVENT
WILL HWML OR ITS AFFILIATES, OR BROKER OR ITS
AFFILIATES, BE LIABLE FOR ANY OF THE FOLLOWING
DAMAGES OR LOSSES WHATSOEVER ARISING FROM
OR IN CONNECTION WITH THIS AGREEMENT (A)
INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL,
AGGRAVATED, EXEMPLARY OR PUNITIVE DAMAGES
OR LOSSES; (B) LOSS OF BUSINESS OR GOODWILL,
SALES, USE, PROFITS, OR REVENUE, OR LOSS OF OR
CORRUPTION TO DATA OR CONTENT; OR (C) COSTS
FOR THE PROCUREMENT OF SUBSTITUTE PRODUCTS
OF SERVICES.
6.4.3 CARVE-OUT. THE LIMITATIONS
AND EXCLUSIONS IN SECTION 6.4.1 AND SECTION 6.4.2
DO NOT APPLY TO LIABILITY FOR (I) DEATH OR
PERSONAL INJURY RESULTING FROM A PARTY’S
NEGLIGENCE OR MISCONDUCT; (II) A PARTY’S
INDEMNIFICATION OBLIGATIONS IN SECTION 6.6; (III) A
PARTY’S BREACH OF SECTION 4 (TO THE EXTENT NOT
DUE TO A SECURITY INCIDENT OR A SECURITY
INCIDENT CAUSE); (IV) THE VIOLATION OF A PARTY’S
INTELLECTUAL PROPERTY RIGHTS; OR (V) A PARTY’S
OR ITS REPRESENTATIVES’ FRAUD, GROSS
NEGLIGENCE, OR WILLFUL MISCONDUCT.
6.4.4 APPLICATION. THIS SECTION 6.4
APPLIES TO ALL CAUSES OF ACTION, WHETHER BASED
IN CONTRACT, TORT OR OTHERWISE, INCLUDING,
WITHOUT LIMITATION, FOR FUNDAMENTAL BREACH,
HOWEVER CAUSED AND REGARDLESS OF THE LEGAL
THEORY OF LIABILITY, EVEN IF ANY EXCLUSIVE
REMEDY PROVIDED FOR HEREIN FAILS ITS ESSENTIAL
PURPOSE, AND EVEN IF A PARTY IS ADVISED IN
ADVANCE OF THE DAMAGES OR LOSSES IN QUESTION
OR EVEN IF SUCH DAMAGES OR LOSSES WERE
FORESEEABLE. THE PARTIES HAVE FREELY AND
OPENLY NEGOTIATED THIS AGREEMENT, INCLUDING
THE PRICING, IN THE KNOWLEDGE THAT THE
LIABILITY OF THE PARTIES IS TO BE LIMITED IN
ACCORDANCE WITH THE PROVISIONS OF THIS
AGREEMENT.
6.5 INDEMNIFICATION BY HWML. HWML
will defend, indemnify, and hold harmless Broker, its officers,
directors, employees, contractors, Affiliates, Authorized Users
and agents (the “Broker Indemnitees”) from and against any and
all liabilities, losses, damages, claims, and expenses, including
legal fees (collectively, “Losses”) to the extent arising from any
allegation that the Services, the Software or their use in
accordance with the terms hereof Agreement infringe a third
party’s Intellectual Proprietary Rights.
6.5.1 Exceptions. Notwithstanding Section
6.5, HWML has no obligation hereunder and will be indemnified
by Broker to the extent any infringement claim or litigation, or
any liabilities, losses, damages, costs or expenses, including
reasonable lawyers’ fees (“Losses”), arises as a result of: (a) use
of any of the Services, Work Product or HWML Materials in
violation of this Agreement; (b) any modification to any of the
Services, Work Product or HWML Materials by a party other than
HWML or its authorized agents; (c) any combination of any of
the Services, Work Product or HWML Materials with any
computer program, software, hardware or equipment where such
claim of infringement would not exist without such combination;
or (d) use of any of the Services, Work Product or HWML
Materials after HWML notifies Broker to discontinue such use.
6.5.2 Additional Infringement Remedies. In
the event that any Services performed or Deliverable supplied by
or through HWML in connection with this Agreement or any
HWML Materials becomes, or in HWML’s reasonable opinion,
is likely to become, the subject of a Claim of infringement, or if
Broker is prevented from using the Services, the Work Product or
the HWML Materials by reason of a Claim of infringement,
HWML shall make commercially reasonable efforts, at HWML’s
expense, to (i) modify the applicable component of the Services,
Work Product or HWML Materials so that there is no longer any
infringement, provided that the modification does not adversely
affect the functionality or performance capabilities of the Work
Product, Services or HWML Materials; (ii) procure for Broker
Indemnitees the right to continue using the infringing component
of the Work Product, Services or HWML Materials on terms not
less favorable than those provided in this Agreement; or (iii)
replace the infringing Services, Work Product or HWML
Materials with functionally equivalent non-infringing Services,
Work Product or HWML Materials that satisfy the warranties and
covenants herein. In the event that the foregoing are not
reasonably feasible within ninety (90) days after Broker is advised
by HWML to cease using the allegedly infringing Deliverable,
Service or HWML Materials, then either Party may terminate the
Agreement and HWML shall refund all unused fees directly
attributable to the infringing Services, Work Product or HWML
Materials previously paid by Broker, including any unused
prepayments received by HWML for Services or Work Product
not provided as a result termination under this Section or as a
result of Broker being advised to cease using the Services or Work
Product as set out herein, as liquidated settlement of any liability
other than the foregoing obligation of indemnification.
6.5.3 Sole Remedy. This Section 6.5
constitutes Broker’s sole remedy, and HWML’s sole obligations,
in respect of infringement claims, proceedings inclusive of
litigation and arbitration, and demands.
6.6 INDEMNIFICATION BY BROKER. Broker
shall indemnify, hold harmless and defend HWML, its Affiliates,
and each of their respective officers, directors, employees, agents,
heirs, successors in interest from and against any and all Losses
from any third-party claim to the extent arising from: (a) Broker
Data; (b) Broker’s or any Authorized User’s breach of this
Agreement; (c) Broker’s or any Authorized User’s, breach of any
applicable laws, rules or regulations; (d) Broker’s or any
Authorized User’s, fraud or willful misconduct; (d) any property
damage or personal injury caused by Broker or any Authorized
User; or (e) Broker’s or any Authorized User’s financial, business
or commercial judgments.
6.7 INDEMNIFICATION PROCEDURES. The
indemnification obligations on the part of either party hereunder
are conditional upon: (a) the indemnifying party being notified in
writing promptly of the indemnified party’s receipt of notice of
the claim (provided, however, that the failure to provide such
notice shall not relieve the indemnifying party of its
indemnification obligations under Section 6.5 or Section 6.6,
except to the extent of any material prejudice to the indemnifying
party as a direct result of such failure); (b) the indemnifying party
having sole control over the defense or settlement of such claim;
and (c) the indemnifying party being given the necessary
authorization, information and full co-operation and assistance by
the indemnified party for the defense of same (at the indemnifying
party’s cost); provided in all cases, however, that the
indemnifying party shall not make any admission against the
indemnified party’s interests or enter into any settlement or
compromise of any Claim in the event such settlement or
compromise imposes any liability or obligation on the
indemnified party without the indemnified party’s prior written
consent. - MISCELLANEOUS.
7.1 Independent Contractors. Broker and HWML
are independent contractors, and nothing in this Agreement will
create any partnership, joint venture, agency, franchise, sales
representative, or employment relationship between the parties.
Neither party is an agent or representative of the other or is
authorized to make any warranties or assume or create any other
obligations on behalf of the other.
7.2 Force Majeure and Uncontrollable Events.
Except for the payment of money for goods delivered or services
rendered, neither party will be liable for any interruption, delay or
failure to perform any obligation under this agreement when such
interruption, delay or failure results from causes beyond such
party’s reasonable control, including any law or act of any
governmental authority, war, riot, terrorism, insurrection or other
hostilities, embargo, fuel or energy shortage, equipment
breakdowns, power failure, pandemic, epidemic, fire, mass
casualty event, flood, earthquake, act of God, strikes, lockouts,
labor shortages, failure of a third party to satisfy its contractual
obligations, or any other similar cause.
7.3 Export Controls. Broker acknowledges and
agrees that the Software Services, Support or HWML Materials
may be subject to export controls under United States and other
export control Laws. Broker shall not directly or indirectly,
whether to an Affiliate or a third party: (a) export, re-export,
transfer, or release (herein referred to as “export”) any component
of the Software Services, Support or HWML Materials, to any
prohibited or restricted destination, person, or entity; or (b) access
or use or allow any Authorized User, Affiliate or third party to use
the Software Services, Support or HWML Materials in a manner
prohibited or restricted by export control Laws. Broker shall
comply with all applicable export controls Laws at all times.
7.4 Audit; Inspection. During the term of this
Agreement, and upon at least 14 days’ prior written notice to
Broker, no more often than once per annum HWML shall have
the right, during normal business hours, to audit the manner of use
of the Services solely in accordance with the scope of audit agreed
to by the parties in advance of such audit, each party’s consent to
such scope of audit not to be unreasonably withheld, and under
Broker’s reasonable supervision. HWML will ensure that the
audit is conducted in a manner that will result in minimal
disruption to Broker’s business.
7.5 Governing Law; Venue. The laws of the State
of California shall be applied to this Agreement, without reference
to conflicts of law principles, and the parties submit to the
exclusive jurisdiction of (a) the United States District Court for
the Central District of California (to the extent it has subject
matter jurisdiction); or (b) the Superior Court of California,
County of Los Angeles; but the Parties agree that HWML may
seek equitable relief in any venue it so chooses. This Agreement
shall not be governed by the United Nations Convention of
Contracts for the International Sale of Goods, as amended,
replaced or re-enacted from time to time, the application of which
is hereby expressly excluded.
7.6 Assignment. The parties shall not assign or
transfer (including by operation of law) this Agreement, including
any Order(s), without the prior written consent of the other and
any attempted assignment or transfer shall be null and void and
shall constitute a material breach of this Agreement. In addition
to and notwithstanding the foregoing, if the ownership of Broker
at any time shall pass out of the majority control of its then-current
owners by sale of stock or assets, merger or otherwise, Broker
shall give HWML not fewer than 30 days’ prior written notice to
the effective date of any change of control. HWML shall have the
right to terminate any or all affected Order(s) by providing written
notice to Broker within the later of 60 days following (a) receipt
of such notice of change of control; or (b) the date such change of
control occurs. If HWML elects not to exercise the foregoing
termination right, any successor-in-interest to the Order(s) as a
result of the change of control shall assume all rights and
obligations of Broker and shall be responsible for adhering to the
terms thereof. Any attempted assignment in violation of this
section will be null and void. This Agreement shall be binding
upon, shall enure to the benefit of, and shall be enforceable by the
parties and their permitted successors and assigns.
7.7 Entire Agreement; Amendments. This
Agreement represents the entire agreement between the parties
with respect to its subject matter and supersedes all previous
agreements, representations, discussions, understandings or
writings between the parties with respect to its subject matter.
There are no oral or written collateral representations, agreements
or understandings. This Agreement may not be modified except
in a written document signed by the parties.
7.8 Conflicts. In the event of any conflict among
the terms of this Agreement or any Order, the terms of the Order
shall prevail only with respect to the Services and pricing
specified in such Order, as well as any provisions in the
Agreement that are specifically excluded or modified in such
Order. Except as may be specifically provided for in a particular
Order, any such exclusion or modifications contained in any
Order shall not modify this Agreement with respect to any other
Order.
7.9 Headings; Interpretation. The section and
subsection headings used in this Agreement are for reference and
convenience only, and shall not affect in any way the meaning or
interpretation of the Agreement. Where the word “including” or
“includes” is used herein, it means “including without limitation”
or “includes without limitation”, respectively.
7.10 Waiver; Severability. The failure of a party to
insist upon strict compliance with any term or condition of this
Agreement on any occasion shall not be construed as a waiver
with regard to any subsequent failure to comply with such term or
condition. No waiver of any term or condition of this Agreement,
including any Order, shall be effective unless agreed to in writing
by the party making the waiver. If any term or condition hereof is
found by a court, administrative agency or jurisdiction to be
unenforceable, the remaining terms and conditions hereof shall
remain in full force and effect and shall be enforceable to the
maximum extent permitted by law, and the parties shall substitute
a valid, legal and enforceable provision as close in legal and
economic consequence as possible to the provision being struck
or considered unenforceable. If the limitation of liability set forth
in this Agreement is limited by law, then HWML’s liability will
be limited to the greatest extent permitted by law.
7.11 Counterparts; Electronic Transmission. This
Agreement may be signed in any number of counterparts with the
same effect as if the parties had signed the same document.
Delivery by electronic transmission is as effective as delivery of
an original of this Agreement.
7.12 Survival. Notwithstanding the termination or
expiry of this Agreement, all obligations which either expressly
or by their nature are to continue after the termination or expiry
of this Agreement shall survive and remain in effect, including,
without limitation, Sections 3.1.5, 3.1.6, 3.2.1, 3.2.2, 4, 6 and 7.
7.13 Notices. All notices and other communications
under this Agreement shall be in writing and shall be deemed to
have been duly delivered if delivered by hand or sent by nationally
recognized overnight carrier, or prepaid registered or certified
mail, return receipt requested, with acknowledgment by the
receiving party as of the date received, to the address listed in the
first paragraph above, or to such other address as either party shall
specify in a written notice to the other.
7.14 Commencement of Services. Commencement
of the Service(s) prior to the signing of this Agreement or any
applicable Order(s) by HWML does not constitute acceptance by
HWML of any changes made by Broker to the terms and
conditions of this Agreement or any Order(s) and no such changes
are binding on HWML until HWML has agreed to them in
writing.
[END OF SCHEDULE 2]
